We've been with Star Choice for over six years and are extremely happy with them. Here are some of the things they've done over the years:

They gave us Movie Central for free for a month because we asked if they would for our five-year anniversary with them.

When they had a deal where you could get $5 off for four months on the Movie Central bundle, we took it. Then, we asked them if we could have it for an additional four months after our first four months ran out (with some convoluted logic as to why they should) and they agreed.

We were moving to a different city and we knew that we couldn't put up the dish ourselves in our new place. We didn't want to pay Star Choice to install a new dish. Our plan was, therefore, to give up Star Choice and go with the cable company in our new city as they were giving a $100 credit and free installation for cable if you gave them your old Star Choice dish. So, we were going to do that, then go with ExpressVu for a change after our $100 credit ran out. When I called Star Choice to cancel, they offered to come and install a new dish for free at our new place, which we agreed to.

When Star Choice brought out there new channels a year or so ago, we discovered that we couldn't get some of them as our old receiver didn't support their second satellite or the dual LNB system on their eliptical dishes. They sent us a brand new 315 receiver in exchange for our old one and they paid all the associated shipping costs, etc.

The Hans

I can see why you're so pleaseed with them.
There seems to be no end to their generosity.

That's very heart warming to hear.
Clearly it's things like that that seperate them from the other big corporations.

When I called Star Choice to cancel, they offered to come and install a new dish for free at our new place, which we agreed to.

Um, don't they do this for every customer? It's called the "Move Program".

Um, don't they do this for every customer? It's called the "Move Program".

I think the point is that it must cost Star Choice a fair amount of money to send out an installer and pay for a dish not to mention the cabling all for no charge to the customer. Yes, you do have to be with them for a year before you qualify, but even then they only charge you $50 for everything.

Um, don't they do this for every customer? It's called the "Move Program".

Hi,

No, not in our case. There wasn't a move program when we originally got StarChoice and we weren't entitled to get the new dish installed for free.

The Hans

Lets see I was with BEV for a few years and they are one of the worst companys to deal with I have ever encountered.

Here was my deal with my * choice dealer/ installer. He took my 4 BEV receivers and 2 dishes in trade from me. Repalced all the recievers, 3-315`s and one 505 at no cost to me. Installed the system at no charge. * choice CSR`s are a dream to deal with and you get them in an instant and in most cases they can help fix the problems.

I am happy, I wonder why so many people put up with the crap the BEV puts people through??? Well iam done with that, now I just need to make up my mind on which HDTV to buy and the transition will be complete.

Canada45:) :cool:

They gave us Movie Central for free for a month because we asked if they would for our five-year anniversary with them.



I didn't even get a card. Methinks they owe me a present.

I didn't even get a card. Methinks they owe me a present.

Hi,

You should ask them! We called and asked and they didn't even think about it twice.

The Hans

Was at my dads place where he just got Starchoice installed.I wanted to compare his Rogers to the starchoice. I looked all over for the rogers cable to find the starchoice installer had ripped it out.They took out the service on three tv's. When I called customer service they said "oh did you still need it" Anybody ever hear of anything like this. I thought only Bev had weirdo installers. They want to come back and fix it but I said no way.Just pay for a new rogers install and the lost time on the rogers account.They said they would let me know on Monday. This plus them trying to screw him for a extra$50 on the install has left me wondering if I should just say forget the whole thing.(did I hear something about a 30 day trial) .

Installers are hit and miss. You pays your money and takes your chances. You really need to watch them like a hawk. I really think there are more bad ones than good ones.

I've heard of lots of installers taking out existing cable (Shaw, Rogers, etc.).
I think you're more likely to get Star Choice to send the installer back out there to fix it, rather than sending them a bill from Rogers. I have a feeling its because they're out of pocket if Rogers does it, but if their installer does it, they don't have to pay him again. (Any installers here to verify that?)

You're entitled to 2 lines run free as a new customer with the dish install, if required. IE if you only buy 1 receiver, they're not going to run 2 lines.

You have 10 days to disconnect with no obligation.

The installers that I've dealt with have all been really good. Last time I had a service call to repeak my dish, he called me at work to offer to run brand new RG6 (instead of the in wall cable I'm using) to the receivers...(I declined because I didn't want the holes in the exterior walls, but it was awesome that he called.)

I said the only way I would let Starchoice do the cable install is, for them to get the ok from Rogers, so they could be an authorized installer. I don't want to be stuck with having to call Starchoice if my cable goes down.

Today Starchoice csr said it was my fault.The policy is to remove cable lines unless the customer say's not to. I guess the only reason we still have electricity and phone in the house is you need them to run the starchoice..They now have me Emailing"The Dialouge Zone".I think I see small claims court in my future.

Today Starchoice csr said it was my fault.The policy is to remove cable lines unless the customer say's not to. I guess the only reason we still have electricity and phone in the house is you need them to run the starchoice..They now have me Emailing"The Dialouge Zone".I think I see small claims court in my future.

That's bullcrap. The installers are supposed to install *new* lines into the house. There's no freaking policy to cut the cable lines. If the installer is extremely lazy/customer doesn't want extra holes in the walls/installing new cables is extremely difficult AND the customer is OK with it, THEN they will use the existing cable lines into the house if they are in suitable condition. They should ASK if then can do this as the lines are the property of the cable company.

Did you speak to the Field Escalations department, or did some CSR just fob you off? Demand to speak to the supervisor of the field escalations department.

It's no consolation, but this isn't just a Starchoice installer issue. I've had Rogers installers cut Starchoice lines too (not to use them, just cut them because the customer wanted cable service in addition to their satellite and forgot to explicily inform the installer).

They put in all new lines and took out the cable even inside the house. They said something about a field supervisor calling me but I won't hold my breath.I know what you mean about installers I've seen some BEV guys in action.

They said something about a field supervisor calling me but I won't hold my breath.I know what you mean about installers I've seen some BEV guys in action.

The field escalation guys are generally pretty solid. Don't lose hope just yet.

The field escalation guys are generally pretty solid. Don't lose hope just yet.
This has gone from bad to worse, the field guy called me back and told me a short guy with long hair told the installer it was ok to gut my rogers cable. Its been 20 days so they wont give me a refund.They said they will only charge me $200 if I send back the 3 receivers I just paid $300 for.Starchoise is as bad or worse than any other provider.I'll keep their service fo a year at $20 month just so I can phone every day to complain,make them pay one way or another.********!

Stand your ground. Does the person they described sound like any member of your family? If not, don't take no for an answer. This really suprises me, generally the Field Escalations dept would err on the side of caution and just get the thing fixed, especially with a new customer.

What I would also ask is why the installer thought it necessary to remove the Rogers install. Did he have any valid reason to even do it? When my install was done they installed my satellite outlets right next to the cable ones and both operate.

If speaking to the Field Esc. reps doesn't get you anywhere, ask for contact details for the Manager of Customer Care. Once things get to him, they tend to get fixed sharpish.

Just be persistant. If after a couple of calls they don't get anything done, call to cancel. Speak to the 'saves' / 'customer relations' rep, explain why your cancelling and see if they can get anything done. That team pretty much has carte blanche to do whatever is required to save a customer. You don't actually have to go through with the cancellation, but you can push them with the threat.

If you're not getting anywhere, call Star Choice reception at (403) 538-4320 and ask to speak with a manager. Save yourself the headache and just get it solved now.

If you're not getting anywhere, call Star Choice reception at (403) 538-4320 and ask to speak with a manager. Save yourself the headache and just get it solved now.
Thanks satellite thats the number they said they did not have!