: HD problems on Rogers
2002-08-17, 09:17 AM
Still no change to HDNBC channel but obviously alot of concern about this problem - look at the views over 500 and counting!
eh human - anyway you can change the subject heading to "HDNBC on Rogers in Standard Def"
BTW - I had grey bars instead of black bars when viewing HDABC last night (did not check today).
Channel 281, HDABC does indeed have grey bars, with 1cm of Black Bar between the grey and the image. Weird.
Channel 283 HDNBC is still in standard def. This is a month now. I have not contacted Rogers again. I do not wish to wear out my welcome there. I call and e-mail a lot as it is without repeating my inquiries. Can someone else please call their technical number? It doesn't take long to get through, don't go through any of the "menu items" just hold on the line as though you don't have a touchtone phone. The number is 416-447-3377. Alternatively you could send them an e-mail - see "contact us" on the upper right of the Rogers website.
2002-08-17, 04:41 PM
OK. I've done my 2 cents worth by sending an e-mail and telling Rogers that HDNBC is not ! Hopefully, someone from the technical group will look into this (I think not)...
2002-08-17, 06:31 PM
I've called a few times. The CSRs check with someone and come back saying that NBC isn't showing anything in HD at that perticular time. Yes, I know that! Then they pass the blame over to the NBC station.
We need to be able to pass a message over to someone who actually knows what's going on there with regards to HDTV.
The CSRs check with someone and come back saying that NBC isn't showing anything in HD at that perticular time.
This is simply bull. HDNBC shows High Def all the time (unless something is wrong - we've checked with Beerme1 and it's not NBC's problem). Sometimes the material is 4:3 upconverted to 1080i, however, the material coming to Rogers is high def. Most CSRs know nothing about HDTV. You need to insist to talk to someone who knows High Def.
The best time to check is at 11:35PM on a weekday. That's when Leno is on and he's in high def 16:9. Crossing Jordon on Wednesday at 8PM is also 16:9. Remember, just because it's 4:3, doesn't mean it's not high def. The 4:3 is supposed to be upconverted to high def.
(The other way to check to see if the CSR knows anything is to ask if HDABC or HDCBS is in high def. They may look at the 4:3 screen and say it's not in high def either.... wow ...)
2002-08-18, 09:39 AM
Unfortunately its not just the 4:3 upconvert material that Rogers is having problems with on HDNBC. Last night the movie "Loving You" was shown in HD and for the first time, and this must be a first, I was able to watch it on Starchoice witch had the movie in HD (same source Detroit).
Well Rogers your excellent HD performance is starting to slip and I'm paying good money so show me the HD or its power off for you.
tried contacting someone I know but they're on holidays right now. I will post if I get an answer.
Maybe we should rename this thread again - HD problems on Rogers.
HDABC (281) has the "grey/black" bars, which is kind of weird, but yesterday there was no sound. Today no sound either (5:30PM EDT) I did notice that their upconverted picture looks better than it used to though. It's not fuzzy any more (not as fuzzy anyway). I rarely watch this channel due to the fuzziness that used to be there...and the lack of programming that I prefer.
2002-08-19, 06:32 PM
Good news all - I just check HDNBC and it is upconverted once again - very nice crisp picture like before!
HDABC still has the grey bars but at least there is sound and the picture does look slightly better, however IMO HDABC is still the worst picture of all the networks when it comes to upconverts
2002-08-19, 07:36 PM
And the world is a better place ! Sound on HDABC and a HD picture finally on HDNBC (we'll find out this evening on Jay Leno). Can it get any better ? And if you phone Rogers, they will probably say that there was never a problem ! The universe unfolds in mysterious ways.
I just came back upstairs from checking HDABC and the picture and sound went out a couple of times during the couple of minutes I was watching - 8:15PM EDT.
The "black bars" inside the grey bars are now skinny on the right and fatter on the left. Perhaps they're "moving" the 4:3 image within this small 1 cm band to try to prevent burn lines...
HDNBC is indeed High Def - I'll try to check Leno tonight, no promises, I've got an early morning.
Next time a problem persists for a long time, we'll have to do a "mass" phone in, or e-mail campaign, or perhaps it was simply Hugh calling his friend that did it.
I've been told that this was an issue that has now been corrected.
Let me know if it hasn't.
Yes human, these issues have been corrected. Thanks for following up. Here's my list of Outstanding Items (http://www.digitalhomecanada.com/forums/viewtopic.php?t=2639) - mostly audio related.
Last night the IPG listed Band of Brothers for 9PM, but they broadcast Rush Hour 2 instead. Except for about 10 boring minutes at the start, my wife and I found this movie surprisingly witty and entertaining. The choreographed fighting and stunts are amazing. It was even shown in it's OAR of 2.35:1. I didn't call to "complain" because I didn't want them to change to Band of Brothers while I was watching... :D