My gateway and two portals were updated last night here in Richmond, BC.

Got the update on both portals and gateway in the wee hours this morning in Central Saanich outside of Victoria. Didn't realize that I had to use the installer trick to see the new dashboard, thought it was a new menu option.

Haven't had a chance to explore features yet.

Cheers!

Good to hear the updates are going through without a hitch. Everyone's equipment should be updated by this weekend if they haven't been already.

On a side note, there might be cases of peoples portals/gateways updating on different dates (like in sailorickm's case). There is nothing to worry about if this does occur, the rest of your equipment will update shortly.

Cheers,
Sean

"Haven't had a chance to explore features yet."

So far from what I can see there is no new features but in fairness I havent spent a lot of time on it yet. The system seems to be working fine right now, although it typically does after a fresh reboot. Why on earth it took so darn long for this sort of update is beyond me but I'm sure I'll hear backlash when i say once again Shaw/Arris is like a turtle in development.

Just a suggestion, can we either keep this thread limited to actually discussions about issues on the new version instead of having everyone just say 'no update yet' or 'its updated now'. Maybe we need another thread to keep track of all the regions that have received the update. Just my 2cents.

Lorenzo1000



It did indeed take a bit of time to go through the "...searching..." scan on mine the second time I used it. The first time I sat on the first screen long enough (about 2 minutes as I got distracted by something else.) that it loaded in the background. The second, I switched almost immediately upon entering the installer tool.
OK home from work and all portals updated as I said before but can still not see the gateway through the dashboard no matter how long I wait it is still searching for it 20 minutes later.

OK after checking some more in the service menu it seems like the portals all updated but the gateway is still at the old firmware. Hopefully that will update tonight.

I'm told (yes, I still don't have the new code yet) that the 'Gateway' can take upwards of 30 seconds to show up in the 'devices' list when scrolling through the list. It should 'eventually show up' if you keep cycling through the list.

Alternatively, you can try exiting the Dashboard and then re-entering it to see if the Gateway will show up then.

Take the above with a grain of salt as I have no way of verifying this since I'm losing out on the apparent 'update lottery'.

All my portals have updated but still no update to the gateway here. Thought for sure it would update over night but no go! :confused:

Updates complete here. Didn't deal with the missing blocks of channels on the grid guide. Also logo for TLC HD is missing. Haven't had a chance to test for freezing on skip yet. Freezing was worse than usual last night before the update, which happened this morning just after six. Tonight will be the test, record lots of shows Thursday nights.

I got mine updated last night, but didn't have much time to test before going to (truncated) sleep.

My hope that it would resolve the problem I'm having with the MC On Demand card not loading (even though it shows up on my 3400's) was crushed :(

As a geek, I'm glad to see that the full diagnostics screen is still there once you exit the dashboard... and as a cautious geek, I'm glad that the ability to set server and channel mapping has been removed :D

After 2 days of having the new update I could say that there's definitely a big improvement on forward/skip functions. Before the update those transport functions were worst than usual but now it forwards or skips smoothly (without stall) and playback nicely. I have tried doing it several times on multiple recorded shows and in all of my 6 portals. The only thing I notice as of today is I still get the "missing block of channels" on the grid guide after trying to remove more channels that I don't watch...seems like this issue hasn't been fixed yet.

Woah, what's this?

I am staring at an "Updates are available. You must restart.....restart now/later...." screen..........ok, now it just disappeared and my system reset.....5102 error. I was watching a recording.

I had the update already, so what is this?

I'm still waiting for it to reboot so I can have a look at the installer tool.

*time passes*

Ok, my Portal was updated at 1:22AM. Last Uploaded: 3:09AM. My Gateway was last updated 9:17AM.

I show the same Software Update version number.

*confused shrug*

My update was complete when I got home last night. I am very happy with the responsiveness of navigation within anything recorded or buffered. Skip, Replay, Back, Next, FF, and REW all work great.

With that said I wanted to bring up an issue that I have been having for some time with the guide and channel return.

When I switch back and forth from channels I have been watching for a while (IE both buffered) the flip bar at the bottom does a few weird things.

1. It can be slow to actually change the information.
2. About 75% of the time when I switch channels the flip bar tells me what was on at the start of the buffer and not what is currently playing. It will usually correct itself within 5 seconds but it is weird.

The issue I have with channel return is strange and hard to reproduce. It seems to happen when I rapidly change channels (for example I would go to CBC HD, A&E HD, and Showcase HD in rapid sucession. This is usually to get the buffer going on these channels so I can watch all of them). When on Showcase I would hit channel return (should go back to A&E) and it goes to CBC. I hit channel return again and it goes to A&E. From this point on the channel return only goes to CBC and A&E. I will try some further testing to see if this still happens with the latest code update as I didn't experience it last night.

Anyone else have these particular issues?

I seem to the reverse of everyone, my gateway has the update but not any of my portals. Sad to hear that the block of channels missing issue still exists!!

Finally, I got the update last night. Once all boxes have updated, the 'secret' on how to get into the 'diagnostics' won't be an issue anymore so that will be a help. I'm going to put together a FAQ.

The 'channel block' issue should be fixed in the next update, 7.0.3. It is supposed to contain a rather huge number of fixes in the coding and that is one of the more important ones that users will notice. That should be out in 4-6 weeks if things go smoothly in testing.

After updating my initial portal, and then updating my second portal (each with their own gateway reboot phases), I looked at the Gateway in the dashboard and it had a reboot pending as well.

Not a big deal, but matches what others are reporting about multiple reboots.

It should be perfectly OK to 'force' a reboot if you have one pending anyway. The new Dashboard is designed (no thanks to me, apparently) so end users can't cause any problems so go ahead and try the options provided.

After 30 hours, since my 2 portals were updated, my gateway is still not updated according to the diagnostic display. @Jetranger said the gateway is not part of this update. But a few members had reported that their gateways were updated also. :confused:

From the new dashboard, one portal cannot see the other portal as well as the gateway. It keeps searching...

Same as TechGuy8 just wondering if this is normal

After 30 hours, since my 2 portals were updated, my gateway is still not updated according to the diagnostic display. @Jetranger said the gateway is not part of this update. But a few members had reported that their gateways were updated also. :confused:

From the new dashboard, one portal cannot see the other portal as well as the gateway. It keeps searching...
Same for me as I reported earlier. So for those of you who have said their gateway updated did you check service status in the diagnostics to confirm this?

Yes mine's updated in the service menu.