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It has come to my attention that the new gateway code update will happen between June 5th and June 8th. This update will address a variety of issues and enhance overall performance. The update will be between 2-6am local time...but before this code update there will be a modem update on May 30th.


Gateway Code Update

• Grid Guide font and size increase - 5 rows will now be displayed instead of 6
• Video resolution setting updates - this will fix incorrect video resolution settings, and may speed channel tuning
• PVR recording time correction - previously, some recordings were starting 1-2 minutes later than the scheduled time
• Partial PVR recording correction - some customers were previously experiencing recordings that were only capturing parts of a program and stopping
• On Demand stability enhancements
• Overall performance enhancements to all Gateway functions

Nice to see someone else is getting info out of Shaw. Your list of 'fixes' seems a little understated though.

@jetranger - Did that happen near the top of the hour? ...

Interesting observation, Nixxo. I'm not certain but it may well have been. Another possibility is my girlfriend was just finishing up a movie from VOD in the other room(imagine, a woman who wouldn't watch the Indy 500) and I think that ended at the same time. She had other things on her mind at the time so I didn't get a chance to corroborate that theory and actually almost missed the thrilling finish.

On a side note: Can the winner actually be called 'talented' if he happens to be at the front of the line when the yellow flag is waived on the last lap, three times now?

^ After running Sato of the track.

Just noticed this on the Shaw site
Automatic updates will continually enhance your Shaw Gateway Experience — free of charge.
This summer, you’ll be able to access your computer from your TV, get WiFi access and more. on this page.

http://www.shaw.ca/Television/Gateway-Experience/

This should 'come true' with update 7.0.4 which should come about a month after 7.0.3 which has been reported here as coming next week. Let's hope all goes as 'planned'.

Just a quick thing. I got a call from Shaw out of the blue today. They said they were from the Gateway team and wanted to send a tech out to check levels for all their customers.

Wasn't able to pick up the call at the time so I'll have to call back and see how it goes! The gateway has been running relatively well apart from some reboots, and I'd never called about issues with it so maybe everyone's going to get a call?

Wow, that's really interesting. Maybe they will be sending around a tech with the proper test equipment?

On another note; The previously mentioned Gateway Modem update will happen tonight and may cause a brief (5min or less) interruption in service.

I just got off Shaw chat and apparently my signals are dropping out for brief periods (seconds) and supposedly it's enough to do this......though I am not convinced, and wont be until proven otherwise. They booked yet another tech visit. *sigh*

Turns out I was right. It was a needless tech visit. The issue the CSR was referring to was "flapping". (A term I learned of that day.) That is when the modem doesn't respond to their system basically showing a "time out" on their logs.

Well, I turn the power bar off to my PC and all the equipment attached to it when I don't use it. The modem, router, monitor, all of it is on that bar. So yeah, makes sense why they would think the system is faulty. Mine is riddled with "flapping" notes as my PC may go on and off 5+ times a day. Sometimes it's off for days at a time.

I asked the tech to put a note on my file making future CSRs jobs a bit easier with an explanation of why it's doing it.

And here I thought they were coming to see about the Gateway. (Though I didn't get that either frankly. It's a firmware issue, not a tech issue. *shrug*)

An update on the call I received yesterday.

From what I got from the guy I spoke to, the system showed that the levels to my house were lower than what they should be and I guess it was somehow automatically flagged.

I haven't noticed anything myself, but they booked an appointment for the 6th to check it out for me. Not really expecting anything out of it, but I'm kinda glad to see Shaw being proactive about it!

i keep geting the shaw tech sent out but they have not been able to fix any thing and all it has done is cost me lots in lost wages ( shaw said they would give a credit ya right)
since the new update my portal reboots daily as well locks up and now i have pixelation which non of these had realy affected my system before. i hope with the new update they will be fixed.:(

Seems like my basement portal got the modem update and just like after every update it seems to reboot every few minutes for a while. It did this 5 times last night during the hockey game. This is the only one of my portals that does this though so i just went to watch the game on a different tv.

The Modem update happens to the Modem which is in the Gateway. There is no Modem in the Portals. If you are having repeated reboot problems with just the one Portal, you may have signal problems or maybe even a bad Portal. The only way to know will be to get a tech out with a MoCA tester, if they even have one available in your area.

Spontaneous reboots are supposed to be 'fixed' in next week's update so I'd wait until after you are running the 7.0.3 code on all boxes and if you still have issues with the Portal, give Shaw a call or Chat later next week.

I noticed under Settings/Local Network Status, it says
Internet Connection: Active.
Was that always there, or is this something new?

It's all very confusing :confused:. I was under the impression that they would not use the Gateway's internal modem, but you would plug the Shaw supplied modem into the Gateway and the Gateway would act as a router?

I just noticed the WiFi light is activated on the Gateway.

My Gateway rebooted again this morning, after a couple days of not rebooting.

Come on 7.0.3 update.........

I wonder if its the plan to use the Gateway instead of the Cisco modem for internet access. It seems redundant to have both.

I'm wondering if the wifi feature will be just that you can use the gateway as an additional access point in your home? I tried a "Shaw Friends" chat today to see if I could find out anything... will a wired connection be required between the SMC Modem/Wireless Router and the Moxi Gateway? Will be able to use the Moxi Gateway as a Wireless Bridge/Repeater piggy backing off the SMC? But the agent I chatted with had no information and no clue. Would be nice to know as I move in two weeks and am trying to decide where to pull coax and cat5e in the new place; where to locate the equipment.

I did discover today that the 4 Gigabit ethernet ports on the Moxi Gateway are at least useful as a gigabit switch. I connected my SMC Modem/Wireless Router to one of the 4 ports and 3 computers to the other ports. I'm using the connection now to write this, and the speedtest looks good. Anyone else using these ports? Any reason I shouldn't use them?