dezzpayne
2012-03-14, 10:34 PM
Recently tried to upgrade my DSL connection from a 6MB to a 16MB with Teksavvy. A tech came by today and told me there was no space on the remote to connect me so "tough luck" (he was actually pleasant to deal with). What I have noticed is that now when I run Speedtest I get 2.5MB down, when I was with Bell I was getting 5MB down.
While I have no proof (not that it would matter) when I moved from Bell to Teksavvy it would appear they kicked me off the remote and moved me to the CO and now that I want the faster service and need to get back on the remote, Bell is having none of it. Teksavvy's answer is that they can issue me a refund. I don't want a refund, I want a 16MB connection which Bell's and Teksavvy's site say I am capable of getting. Who wants to bet Bell will find space in the remote for a Bell customer?
I spent some time looking into it and this seems to be a common side effect of leaving Bell for a TPIA and it appears there is nothing you can do other than crawl back to Bell or go with Cable (where available). Feeling a little disgusted tonight.
While I have no proof (not that it would matter) when I moved from Bell to Teksavvy it would appear they kicked me off the remote and moved me to the CO and now that I want the faster service and need to get back on the remote, Bell is having none of it. Teksavvy's answer is that they can issue me a refund. I don't want a refund, I want a 16MB connection which Bell's and Teksavvy's site say I am capable of getting. Who wants to bet Bell will find space in the remote for a Bell customer?
I spent some time looking into it and this seems to be a common side effect of leaving Bell for a TPIA and it appears there is nothing you can do other than crawl back to Bell or go with Cable (where available). Feeling a little disgusted tonight.