Hello.

Reading in the original Shaw Gateway thread, there is a post from April found here http://digitalhome.ca/forum/showpost.php?p=1255442&postcount=149 and it states that you can trade in the DCT3080 for portals, is this still true? Cause on the phone they keep telling me its not. Could someone let me know how much of that post is still true?

As well... is it still limited to 3 trade ins or what is the limit now.

Thank You
Shawguy

Hi Shawguy ...

I might have a couple of answers for you ... check out my post here:
http://www.digitalhome.ca/forum/showpost.php?p=1334041

Thanks for the info. So much conflicting information. I hope one of the Shaw reps on this board can clarify,

Hey there, last time I checked the 3080's are fine for a trade of a Total Home Portal and the first link you made to the info is still accurate. If you want you can send me a PM if your still having issues and I'll make sure those issues go away! Sorry for the confusion.

I have been told, in two separate Shaw chats, that effective around 1st May 2012, only DCT3416s and DCX3400s can now be traded for Portals.

Addendum:
I have just received more "good" news. Apparently:
the only applicable equipment that we can now swap for portals would be only a DCT3416 or DCX3400 on a 1 to 1 basis and this only for up to 30 days after the purchase of a Gateway for customers to take up on (however, this has actually always been the case just that post 30 days hasn't always been enforced)Did any of you know about this?

I do not know about the 30 days rule after installing gateway system. Now, I am not qualified if I want to.

I sold one of my 3416 at Kijiji to have enough money to pay for my gateway + 2 portal during the new year sale.

But my decision to keep my PVR as the backup was a sound one with the problem with the gateway. Today, my gateway forgot 5 of my subscribed channels. The soft and hard reboot did not fixed the problem. I had to call support to get it working again.

I hope that Shaw continues not to enforce the 30 day limit:


None of us knew about it.
None of us were told, when our gateways were installed, that we only had 30 days to trade for additional portals.
We weren't even told that we could trade for additional portals.
If it weren't for the Shaw posters in this forum we wouldn't know about the trade-in program at all.
If it weren't for a PM from a Shaw poster I wouldn't know about the 30 day limit even now.
Some of us, me included, are not yet ready to commit to more portals.
I, for one would like to keep my options open - getting more portals (either by trading or buying) when the software, firmware, guide and user interface for the gateway settle down.
It may take us longer than 30 days, from the date we decide to trade our DCT3416s or DCX3400s, to watch the programs that we have recorded on them.
I am also with TechGuy8 - I want to keep my existing boxes as backups, until I am sure that is no longer necessary.
With all the reports of programs being deleted, or not recording, I am not yet ready even to consider giving up my DCX3400s.
I still want to be able to bail without incurring any extra cost.
I just don't know what I want to do, or what I can do.
Right now my gateway/portal is not my main PVR and is not set to record anything that isn't also being recorded on a DCX3400.

Has this limit been enforced yet? Is it now being enforced? Will it soon be enforced?

Can we at least get some notice, so we can plan, before it will be enforced?

Can one of the Shaw folks comment on this program, its current status, its future and why, without any notice, the list of boxes eligible for trade has been shortened?

Aside:
If it weren't for the Shaw folks contributing to this forum, we would be in the dark about much of what is happening. Thank you!! :D

I would welcome more proactive communication from Shaw itself. Shaw has our addresses, has our email addresses, can send messages direct to our boxes and can put notices on our bills. Shaw also has a web site where it could provide information about what it offers.