: Shaw Gateway: Installation and setup discussion
2011-11-06, 01:05 PM
I may have spoken too soon, again, as I have just been looking through the online manual at Shaw.ca and can't seem to find the particular info. I know I have seen it in writing somewhere so it must be in the ARRIS Moxi manual, my bad.:eek:
There is also a list of 'short cuts' posted here somewhere by another member but I'm having brain fade trying to find it.
Ch+ and Ch- will move you a page at a time through the lists and guides. And, the 'Zoom' button is as close as you will come to an 'Exit' function. That or 'Menu', depending where you are in the system.
Now, I expect all of these related posts will be removed as this is not related to 'installation' issues.
EDIT: IIRC, the short cuts list is in a link in the member's 'signature' line so you can look for that in the threads. I'm browsing for it now.
2011-11-06, 01:49 PM
OK, I found it. It is jorton who created it and the link is his signature:
This really needs to be added to the 'sticky', can you make that happen, downbeat?
EDIT: Cheat Sheet by jorton (http://www.digitalhome.ca/forum/member.php?u=43578) as an attachment here so the link won't go dead in the future.
2011-11-06, 07:04 PM
Thanks Jetranger..appreciate your help on this.
2011-11-07, 09:24 PM
Apologies if this has already been covered in the previous 7 pages or other threads... Shaw techs should be coming this weekend to install a gateway and two portals, and I'm just wondering if anyone has any thoughts as to which should go where? My understanding is that the portal TVs will behave the same as if they had the gateway or other PVR attached, so functionally there shouldn't be a difference...
I'll have units going in the living room, family room, and master bedroom... only consideration I can see here is reports that the gateway tends to be noisy, so I'm thinking it would be best in the family room, where it could reside inside an enclosed TV stand (it's ventilated enough to keep things cool).
Any thoughts? Advice?
2011-11-07, 10:17 PM
You require one Portal per tv. The Gateway does not work with a tv. In your scenario, you will require 3 Portals and the Gateway.
2011-11-07, 10:21 PM
@Soundy, I hope by "Gateway" you mean Gate AND Portal? If not, you're going to be short one portal as you'll need 3 portals, one for each location. The Gateway itself has no way to connect directly to a TV. That being the case, most people (myself included) seem to be opting for either the garage or more likely the basement close to where the cable service enters the home. Hope this helps.
2011-11-10, 03:08 PM
Does anyone know where you can check what Firmware your box has?
How does it update and can you force a Firmware update?
2011-11-10, 08:25 PM
Please take a moment to search the forum with the search terms "Gateway" and "firmware".
If you're having trouble with the native search here, you can also use this search string on Google.
"site:digitalhome.ca gateway and firmware"
You'll see we've been down this road before.
2011-11-11, 01:05 PM
Thank you downbeat. Sure, you can check and assume what it is by doing the FFD thing, but I cannot see anywhere in the menu that it is stated somewhere, like " IS2 " under the Settings menu. (Where does IS come from anyway.)
Seems odd. Most electronic devices have a function 'Check for latest update' and at least 'Firmware version is: xxx.yyy.zzz' etc. Thanks
2011-11-11, 02:44 PM
If you would take the time to search and read, you will find the answers to your questions and why the info you are looking for is not readily available.
2011-11-15, 05:47 PM
My GW installer left this AM with TV not working and phone not ported from Telus. Said the office would provision TV soon. Three hours later, nothing.
So I called, got the standard extremely long wait warning, so tried chat.
Chat girl reset my Internet modem, disconnected chat obviously. Still no TV though.
Called GW support. Fellow said he can not force provision my GW, something is wrong with it, tech has to come back. Maybe today.
Is there anything that I can do?
The Internet is working fine - 50Mbps as promised.
GW has its own Coax with no connection to the Internet modem. Is that correct?
Phone is working, on Shaw equipment, but when I dial 611 I get Telus.
I got a really awesome tech tonight that made this all work rather than wasting my time with another service call. I went from hating shaw for a few hours to being really happy all due to one exceptionally tenacious tech support guy.
Even being on the phone for 45 min was not bad as he was really communicative and did not try to BS me.
I don't know if this the right forum.
I have one portal controlled by a Xantech IR repeater which works very well.
I just bought a different IR setup for the other portal & portal will not respond.
Receive frequency 36-58kHz
Transmit frequency 38kHz-56kHz
I have tested IR repeater on the AVR & it works OK
2011-11-18, 02:25 AM
There was a previous question about whether the Gateway system uses single or dual frequency IR but I couldn't find anything about it when I looked through the ARRIS web pages. Perhaps it does use dual frequency or modulation and subsequently requires an IR extender capable of reproducing the same.
I would suggest you find another system like the first one you are using, unless others can suggest another capable IR extender.
2011-11-19, 03:04 AM
Issue with mode on one of my portals. During setup the tech enters a configuration menu in the portals and sets up the output resolution modes. During the setup we got a input not recognized by the tv.
Apparently he fixed the res mode for hd but when selecting a non hd channel I get the same input not recognized by the tv.
Does anyone remember how to get into the portal config menu? He mentioned entering a series of back,next,back but it has to be while the unit is in a specific menu display. I am sure I can config the output if I can get into the config menu. Beats calling shaw to get a tech out.
2011-11-19, 03:09 AM
Portal settings are all done under the 'Settings' menu. It's the one that looks like gears in the menu list. You just need to check your resolution setting and it should only be set for 1080i or the highest resolution your set can handle, just not 1080p. You can still get different communication or input errors as the system still has some bugs yet. Power cycling your Gateway and Portals can sometimes help and if it doesn't, a reset from Shaw may be required. There is nothing in the installer menu that can help you.
2011-11-19, 04:48 AM
I think you can press Menu + Up on the front of the box to do it.
2011-11-21, 12:09 PM
I have a Gateway and two portals and thinking about adding a third. Can I buy one off the shelf and install it myself or do I need a Shaw tech to set it up?
2011-11-21, 12:48 PM
Shaw tech is required for the installation.
2011-11-21, 12:58 PM
Not the answer I was hoping for! Thanks sibble-comp.
2011-11-21, 09:19 PM
This is something Shaw is exploring but there is no news yet as to when it might be possible.