: Shaw Gateway: Installation and setup discussion
2012-01-13, 02:52 PM
Actually, I heard that during testing, Shaw made up a 'worst case scenario' setup using the oldest, crappiest cables, connections and splitters they could find and the MoCA network still worked, really well actually. So, even if under exceptionally poor conditions, it would seem that old cabling would not be an issue.
Again, best practices would dictate replacement of all old cabling and any splitters not appropriately rated. However, since I have seen an installation that was far from 'idea' and it functions consistently better than my own, which is supposedly closer to 'ideal', I can't say it is at all necessary to swap out any particular cabling or splitters if they are 'too hard to get to'. I would still make every effort to have both the best cabling and connections possible, just to help stack the odds in my favour.
2012-01-14, 06:41 AM
I took out all splitters at the portals, used the cables he provided and still the same. I live in a 5 year old condo so the pre-wiring can't be the problem. Looking at my junction box, there are 3 splitters, two of them are 1-in, 3-out, and one is 1-in, 2-out . I have 4 outlets in different rooms, my modem and gateway are at the junction box. This is the only area I can think of that could be causing the problems.
Chunks in the middle of the guide are missing, different channels on each portal. After 2 hours on the phone with them, reseting gateway and portals several times, them updating the software again, still no go. Sometimes audio cuts out when I hit the info button, guide is missing channels in the middle, sometimes portal has a huge delay to change channels and so on. I have to wait 10 days for the next tech.
Any suggestions meanwhile?
2012-01-14, 12:01 PM
I had a very nice experience with the installation of my gateway.
There was a bit of a glitch in the first week.
Some issues that came to ahead was channels being incorrectly labelled (some how I was on a different city network, apparently I was under some other city/province, the shaw person had NO IDEA how this happened, it was quite funny but a very easy fix once it was realized what the reason was which took a fair while since it was a very odd problem)
Had an error code once where I just reset the portal/gateway
And now I'm 2 months into it and haven't had any reoccuring problems that I can think of.
I do have a few questions that I'll be asking else where in the forums regarding the quality of HD channels but as it comes down to the experience of the installation I really can't complain as the tech guy was a very helpful and patient person.
2012-01-14, 12:16 PM
smacker, The guide can take a few days to completely load all of the information. Also, you might be in the same situation as mmmbiscuits if the problem persists.
One other possibility is if you have removed any channels that you don't subscribe to from the channel list. Did you do that? If so, you should read this thread: http://www.digitalhome.ca/forum/showthread.php?t=145709 , starting with this Post: http://www.digitalhome.ca/forum/showpost.php?p=1375562&postcount=835
2012-01-14, 12:20 PM
The guide can take a few days to completely load all of the information. Also, you might be in the same situation as mmmbiscuits if the problem persists.
When I had my install the other day, the guide was populated almost instantly, logos and all. I wonder if it was pre-provisioned or something?
2012-01-14, 12:34 PM
I know they are trying to 'pre-provision' the boxes before installation in an effort to reduce install times and even possibly have a self-install option. Perhaps that is what happened in your case. That or there do seem to be a wide range of 'experiences' with how these units operate at any given location so it really could be hard to say.
Keep the reports coming though as we might be able to see a pattern emerge eventually.
2012-01-17, 12:52 PM
I'm sure I read this somewhere before but just did a search on Splitters and can't find the info. Can someone assist.
I have Shaw coming out to fix a Gateway installation issue. Think I have that fixed myself but we'll see.
While the tech is out, should I ask them to replace my splitters? Not sure if the existing ones were installed by me or Shaw a few years ago. They only are rated up to 1GHz.
We probably need to update the splitter/coax routing anyway.
2012-01-17, 01:05 PM
My gateway installer replaced my 1 year old splitter with the same make/model splitter without asking. The splitter is not expensive when compared to a service call.
2012-01-17, 01:27 PM
Do you know if the splitter needs to be rated to > 1 GHz?
2012-01-17, 01:48 PM
no need for greater than 1Gz...the MoCa filter is a 1Ghz low pass filter (blocks everything above 1Ghz)
So that would imply that everything inside the MoCa network will be running under the 1Ghz frequency..
2012-01-17, 01:58 PM
The both splitters are rated between 5Mhz - 1GHz.
He replaced my 1-to-4 splitter with an 1-to-3 splitter. This splitter has two 7db outputs for my internet modem and the phone modem. The remaining 3db output is connected, thought a MoCA filter, to an 1-to-2 splitter. This gateway splitter has 3db input and outputs.
I don't know why the gateway circuit uses 3db splitter and not 7db.
2012-01-17, 02:22 PM
Those markings indicate losses from the input, so(in your case) the gateway is getting a bit higher signal.
2012-01-18, 03:56 PM
Sorry if this has been discussed before, but I could not find it. Where exactly does Shaw install the Gateway? I thought i read something before about it being in a mechanical room? I don't have that in my townhouse. If it needs to be near the Shaw access box, then that is in my garage. But it's freezing cold there now, or very hot in the summer.
I think i am confused. Someone please explain to me where it gets installed.
2012-01-18, 04:01 PM
The gateway can be installed anywhere in your home. You are right, hot and cold is not good for the hard drive.
2012-01-18, 06:34 PM
I just picked up a Harmony 300, a cheaper device-centric Harmony closer to the old Atlas remotes. I am wondering if you continued to use the Moxi MR-1500T3 as the foundation for your codes when you created the PDF linked below, or if you received an update from Arris or Logitech on this? I couldn't find anything additional about this in my search.
I've got an older Harmony 880, but it was way too confusing for my family to use. I'm hoping that this 300 is simple enough for them, and for $25 it's worth the experiment...
Proof of research :)
Quick question...I have a Gateway install scheduled for this weekend and I'm in the process of updating my Harmony One but when I pick the Shaw MP2000 device, I don't see the "Zoom" command available in the command drop down list. Is the Zoom command something that must be learned from the Moxi Portal remote or did you guys have it available on your drop down? Thanks...
2012-01-18, 06:35 PM
I would recommend placing the Gateway close to your cable modem if possible if you plan on making use of DLNA when that's enabled.
I'm not sure how this will work, but you'll either need to link them up or maybe even use the Gateway's built-in cable modem in place of your existing one.
2012-01-18, 07:10 PM
Modems are always tough to deal with.
2012-01-18, 07:32 PM
The "exit" button on the Harmony will behave the same as the zoom button on the Shaw portal remote with that MP2000 configuration.
2012-01-18, 07:54 PM
The Gateway modem will not be activated, from what I understand, so you will still require a separate unit as we have now.
As GWNorth states, the 'Exit' button should be mapped to the 'Zoom' function on the Shaw remote. I just tested it on my Harmony that I set up with that same code load and it is this way.
2012-01-18, 10:39 PM
OK, thanks for the info. I'll just go with the default MP2000 load for now then tweak as I familiarize myself with Gateway/Portal interface functionality. U/G to BB50 and Gateway with 5 portals scheduled for Sunday...wish me luck!