I had a bit of a strange occurrence this morning. I turned on the TV to find most of my channels had no signal or gave me that "to subscribe to this channel..." message, and the few that did work, weren't displaying the proper channel -- I would put on Movie Central HD, but instead of displaying that channel, it would display the standard definition of the Discovery channel. After calling shaw, it turned out my gateway's "channel map" somehow became unhinged and had to be reset.

Is there any chance you or someone else in the house was in the Installer menu? That is just one of the hazards of going in there. The next code release takes care of this by changing to a 'Dash Board' with several new options that are all user friendly.

i gues there is no idea of when they are coming out with the new update as they still cant fix DST after the better part of a week. why is one tech says one thing but another tech will say something completle diferent, such as we cant see the gateway because the power must be to low but you talk to another tech a few hours later to find out the reason they cant see the gateway is because it has been disabled from the shaw network as well as my internet. Good workers:confused:

Had tech support come today for a gateway swap. Issues with connection errors between portals and gateway.

Anyhow.. He said that they were told at the office that the new firmware update "should" roll out today. He never saw anything official though.

I sure hope so. The existing firmware is glitchy as hell.

The 'next' update went out to Shaw employees this week. This usually means we should see it in 3 or 4 weeks if there are no surprises.

I really hope the next update is magical. They've been working on the thing forever!

i just hope it will fix the day light saving issue as i am still behind an hour

Check the DST issue thread for more on that.

7.0.1b.9X5R-P.342538
7.0.1b.9G5BR-P.342538
These are the numbers that I've got after the mysterious update that was pushed out to me a couple of weeks ago. I don't have the old numbers in front of me but after Jetranger's post I imagine they might be the same and that an actual update might not have taken place. Sorry to take so long to get this posted, very busy. Going to have to find some time to call Shaw again as this "update" did nothing more than a power cycle would to solve bugginess.

Jetranger, the quotes you've placed around "new" when you describe the next update don't fill me with hope. You feeling underwhelmed by it?

Cheers!

The 'next' update went out to Shaw employees this week.

Jetranger, is that all across Western Canada (Winnipeg in particular) or just Calgary?

Grover, Those numbers are exactly the same ones I have and my system says they were loaded back on 13Dec2011, around the same time as everyone else. 'New' because it has been in the works for so long now that I wouldn't really call it that any more.:rolleyes:

sailorickm, I am not sure about other centers but I understand the code was sent out here in Alberta. All I can guess is that should have happened for all centers but I don't know for certain.

So strange that they'd say I was missing an update as I had the 'b' numbers before and assume those haven't changed since whatever they did a couple weeks back.

Cheers!

I think they want to be able to say 'something' just to make you feel better and that they are actually able to help you so they make stuff up.

There is another small 'plus' type update in final testing now that is designed to address the most commonly complained about issues, like the FFWD and REW 'cannot connect' issues and some others. It should be out in no more than a month as long as the final trial group don't find any problems with it.

The next several months have been ambitiously slated for 'regular' updates with fixes and new features but I will believe it when it happens. There are just too many variables to realistically set any kind of 'schedule' for the releases but it sure would be nice to get them in a more timely fashion.

The next several months have been ambitiously slated for 'regular' updates with fixes and new features but I will believe it when it happens. There are just too many variables to realistically set any kind of 'schedule' for the releases but it sure would be nice to get them in a more timely fashion.

Sorry, like you, I will believe this when I see it. After ~6 months of this I am starting to wonder if its ever going to be the great system they claim. Let's worry about getting the 'needs list' done before they move on to the 'wants'.

They are quickly starting to lose my interest in the equipment and soon will lose my business too. Tomorrow I will have a tech out for the 4th time; each time having to wait multiple weeks to have them back. Or, if you are like me, the tech gives his number and asks that I call him directly, only to have him ignore my calls or 'forget' to call back.

Don't get me wrong, I understand that we are essentially running beta software here but when is it enough and that we expect a system that is 'Stable'?

Just my thoughts, I am sure there are thousands of others...

Crawl09, I have had more than 6 techs to the house and 1 is coming today to hopefully narrow things down with some type of moca network tester. However they were not sure if the tech would have such a device or not but placed it in the notes to send a tech that has one, if available.

I am experiencing full screen pixelation on watching a recorded show, except if I rewind or skip back the same pixelation will not play. So that tells me there is something going on internally and not from the network feed. I can observe it on live feeds as well, but I generally watch recorded stuff.

Also I have had 1 senior tech and 1 maintenance tech both wanting to stay in touch with me by giving me their cell # and they both fail to call back or answer my calls so then I am forced to start from scratch with a new tech and go through all the same motions all over again.
The latest tech they sent to my house had only been working for shaw for 1 week and had no idea on what he was doing ( he admitted this to me ) and shaw had claimed they were sending me a specialist! ( come on )

Also from gateway support I had the same experience, the specialists there say they will keep in touch with me, but they never call back and its usually because they have transferred out somewhere else.
I think that is the problem I am having with techs and such is that they transfer to other departments and I get left to start all over and make no progress.

They are also close to losing my business because of all of this. Love the idea of the product, just the worst support in the world unfortunately.

Also They will not credit me on any bills until they can fix the problem, but I cant get any tech out that knows what he is doing or will actually follow up like they all claim they will.
* very frustrated *

I am following up on my previous post to update on the results from my last tech service call.

http://www.digitalhome.ca/forum/showpost.php?p=1394985&postcount=1178

I have been hesitant to post in case it I just had a good window for a while and things would return to the previous problems but I have to say, ever since the tech replaced the MoCA filters in my system, things have greatly improved. I don't believe we seen the intermittent freezing/pixelization on live or recorded shows since the changes and we would usually see them by now. I guess this could be coincidence or some other changes on Shaw's side helped but the filters are the only change I know of. The freezing/pixelization was the key problem that made me unsure about the Gateway long term but if this continues, I can see us joining the people that are basically happy but, of course, are still hoping for a few more fixes and features in the future.

The change has not fixed other issues like poor skip response, cannot connect to Gateway messages during skip, and missing channels in guide so I'm hoping the elusive update that may be in final testing now will deal with those and other issues.

For those still having the freezing/pixelization issues, I would suggest asking the techs to check the MoCA filters on your installation to confirm they are the more recent ones (I was told the old ones have a blue core inside if you look in the connector). It might not be the issue in your case but it can't hurt to check.

I don't have freezing/pixelation problems. My MoCA filter does not have a blue core.

I certainly have poor FFWD/RWD/Skip performance and blank channels in guide.

Well I am having all the issues I had after at least 5 home visits. Each time the techs are different and having to repeat the same issues over again when they come to my house.

Last techs come couple weeks ago and this time around blame it on my home equipment and HDMI. (all my TV's around 1 year old max). Told me to hook up component cables and trouble shoot it on my own.

SERIOUSLY? seriously. geeshhhhhhh

So pissed off at Shaw.. very close to going back to Sat with Bell. At least it worked with no BS I am getting from Shaw.

:MAD:

It really concerns me that so many people are having major problems, while others are enjoying a fairly trouble free experience. I had my Gateway and three portals installed over two months ago and have had virtually no problems at all. I have never had a device hang or reboot and have never had to power cycle anything. I have had no pixelization issues and 95% of the time, the trick mode functions are reliable and almost instant. None of the portals has ever lost contact with the gateway.

So, my question is why. I posted in an earlier article that the installer was a bit rushed and had to move on to another job. He left me a handful of MoCA filters for me to place in front of any non MoCA compliant devices. My home wiring is 35 year old RG59 and there are there are five splitters throughout the network.

The network is configured with the Gateway and Portals connected directly to the MoCA network. All other devices including my Pace PVR, three older cable boxes, and the DOCSIS modem, are behind individual MoCA filters. All unused ports on any of the splitters are capped with a terminator. The theory here is to keep the MoCA network as short, simple, and uncontaminated as possible.

I understand that the way my network is wired, may not reflect the way Shaw configures many of the installations, with all the extra MoCA filters and terminators. But, it works.

Anyway, this is my two cents worth. I feel for those who are going though so much pain and just though I might detail what works for me. I have a detailed drawing of my network and can email a copy to anyone that is interested. Just let me know.

Good Luck.

Also, many thanks to the Shaw employee that gave me so much help (you know who you are).

Just a reminder that we have a dedicated thread to the issue of incorrect time since springing forward a few weekends ago.
http://www.digitalhome.ca/forum/showthread.php?t=152055