I have had the same thing happen to me. Unplugging (rebooting) the gateway main unit and doing the same to each portal has always fixed the problem. If you have not done this give it a try.

This morning I went to turn on the TV and Gateway and found that there was no sound, so I went to turn on some channels and the picture just froze without any sound..
I'm so pissed off with this piece of SH.. of electrical equipment, I'm ready to toss it out the window and go back to my trust worthy Motorola 6416.
When I purchased this box from Best Buy the guy wasn't too enthusiastic about selling it, now I know why. Its obvious they've had allot of returns and dissatisfied customers. I bought this box on the confidence of what the Motorola
had given me for the past 5 years. This piece of equipment is nothing but a bloody aggravating disappointment. Not only is the thing constantly freezing and stuttering , the whole menu system is not user friendly at all. God forbid a senior get this box and try and using it. Why did Shaw put out a box like this with so many problems to frustrate their customers is beyond me.

Unfortunately I gave my 6416 to Shaw as a trade in for a portal for my bedroom. That box cost me over $600 when it first came out.
So I paid over $340 for this new box which was suppose to be better but its not , lost the one that was a working perfectly. Thanks for the grief and frustration Shaw !

Of course this resulted in myself re-powering the box and portal once again.
My impression of this unit is Arris had the idea of what they wanted to design
but didn't have the technical engineering expertise to pull it all together in a strongly operating built unit.
Or they did have something put together well and presented that prototype to Shaw but when the contract was set they just farmed the electrical manufacturing off to a company that would do it cheaper (China) .
The end result the buying customer gets the shaft as well the frustration.

I pay monthly to subscribe to the Movie Central and with this I have access to all Movie Central titles under VOD at no charge.

This issue - I play a title (under VOD) and select rent for $0.00 and play the selection, then when I stop the movie to watch something else then come back to it later (say a 1/2 hour) the title cannot be viewed again (I seem to be locked out until the next day). This happens every time this type of a selection is made on my system.

Shaw support cannot find any reason this is happening so they have a tech guy scheduled to come out. I'm 99% sure the tech guy won't be able to do anything. Power cycled the gateway main, power cycled all 5 portals and a few other things with the Shaw support and the title was still not able to played. The next night we watched it no problem but didn't dare to stop it until we finished.

Anyone else having an issue with this?

Are you going back to the regular list of movies or are you using the 'My Orders' list?

Went through this with Shaw tech support. My system said no active rentals in the "My Order" list. Going to the regular list of movies to try and replay the movie it would not play and says "We apologize for the inconvenience, please try again. If the problem continues call customer service" - this happened on more than one of the portals. The tech support asked if there was an error code be there was none.

Thought I would chime in with my own impressions after owning the system for 2 weeks.

This system has been awesome for me. I haven't had any issues at all in regards to sounds, or system freezes. The limited universal remote functions aren't a real deal breaker for me since I have a Harmony 900, so it feels the same to me, but I can understand where people may have concerns.

I also use a slingbox, so its cool knowing that i'm recording a program for the entire household, rather than just for a specific room like before with my older3412 boxes.

If there was anything that I miss, its the option to extend the recording time for live sporting events. There is an option to set your defaults, but it does it for all recordings, not just sporting events. I'm sure this will be a firmware upgrade.

@DrCoolsmith - We'd definitely like to investigate the issues you're having, please reply to the pm I've send you and we'll follow up asap.

Macuis,

When you set your recording for a sports event instead of hitting OK when the cursor is on "record once" hit the right arrow. This will give you options for that specific recording. You can select an end time 1 min, 2 min, 30min up to 1.5 hours late.

It would be nice if they could make this a default for sporting events.

That's a reasonable stop gap, but it means having to predict in advance (i.e. when you set the recording) whether you think it will go overtime or not. What would be better is a real time function, i.e. you can add to the length of the recording in real time when it becomes apparent a game is going into overtime.

You can adjust the stop time during a recording by selecting the info button then going to recording options.

To be safe I just record the program after the game in case it goes into overtime. There is a way to do it on actual time like Dave pointed out, but It's easy just to tape the show right after.

What would be really nice is a subcarrier signal that would stop the recording at the end of the 'live' broadcast. Something like this should be a simple 'no brainer' in this day and age.

As for extending the recording if you see it's going into overtime; why are you recording something you are already watching? Just asking as I'm sure this was the same question raised when they were thinking about recording options.

Jetranger, I like to start watching sporting events about one hour after they start. That way I can skip through the commercials and end the game at close to the time it would normally end. No commercials and no worries about hearing the final score before I watch.

With the extender I have on the gateway I'm not worried about space now so I add 1.5 hours on to every game I'm recording. With my 6412 space was so limited that being able to add some time when I see the game is going long would have been nice.

I'm plenty impressed with the technology of my new Gateway system other than the fact that every single HD channel (perhaps SD too but I don't watch those channels) is plagued with audio and video dropouts/corruption. At its worst I get these every minute or two and it's enough to pretty much ruin anything I watching. I thought it might be weather related but it's been happening since I had the system installed 3 days ago and it occurs at all times of the day.

Surely this can't be considered normal for Shaw Gateway cable service? It's way worse than Shaw Direct ever was for me or the audio dropout problem I had a couple of years ago with Shaw digital cable.

My new Shaw home phone service is also acting a bit flakey - a couple of times we've had no dial tone and a couple of incoming calls have been cut off after part of a single ring. At least the Broadband internet service has been uniformly excellent thus far.

I'd like to know if others experience the audio dropouts and video corruption if there is a solution to them?

Susido - It's not "normal" but does happen occasionally. The Gateway is basically just a computer, and like every computer needs a reboot every once and a while. Unplug everything and plug it back in. If you still have issues after that, contact support as it would seem you either didn't get all the updates installed onto your Gateway or you have signal issues on the lines in your house.

I'm not at all certain why but for some reason the system does seem to take several days to 'burn in'. That's the best way I can put it. This makes no sense really but I know my system seemed to work better after about the first 2 weeks. After a couple of months, different problems started showing up.

So, it seems there are certain issues that either take time to work themselves out or start happening after a certain period of time. I believe most of the issues are well documented and are being at least 'looked at' by both Shaw and ARRIS.

Some people have even reported few or no problems so all of the above could just be 'in my head', FWIW, other than the last sentence.

Susido - If you are having disruptions to your cable and your phone service it may be a signal level issue. I would call in and book a service call to see what's going on.

I have had mu gateway for four months now. Generally I am happy with this sytem. The one area of concern I have is regarding using the fast forward/rewind and pause buttons. I only watch programs I have dvr'd and i use the fast forward/backward/pause and play buttons a lot. the system cannot cope with this. It freezes for 3 to 10 seconds and worst case scenario is that the portal looses communication with the gateway for up to ten seconds. any one else have this problem and was able to get it fixed? I have had the technicians over twice and they have replaced the gateway once already.

I have a similar issue. I think this was an 'introduced' problem from the last update. I think there is a 'patch' type of update coming soon that is supposed to correct it. If I get it early again like I did last time, I'll be sure to post if I notice a change.

Susido - after I had the gateway installed I had really bad audio dropouts and some video problems ( never really experienced it on my 6416's ). SO I had the techs out at the house and they said all levels looked fine so I talked to shaw again and then they said they would now send a senior tech out to our house. Senior tech said everything looks fine so I talked to shaw again and said this is ridiculous, so they said they would have the mainentance guys look at our connection to the street hub or whatever they called it.
I happened to be home one day and saw shaw across the street so I talked to the guy and he said I had some issues where the signal was a bit erratic, high and then low signal and so he replaced some stuff and now all looked good to him.
Well ever since mainentance did that this system is really excellent.. rock solid no audio drops, and video is perfect.
Took almost a month to arrive at this but I am a happy camper now :)
FWIW