: My Observations and Experience on FibeTV
2011-12-17, 07:09 AM
jodaoust, I've had Fibe now for 7 weeks, I've never seen this issue you speak of, my service has been flawless. I've used the on-demand service quite often and never had an issue. I did have one sync issue that required a system reboot, but this happened after a power outage.
2011-12-18, 10:37 AM
"nitra", you say you have never experienced "this issue". I made mention of several issues (Bell CS reps as admitting to constant server performance issues @ their end, Bell CS reps informing me of ongoing complaints regarding clients ability to access their own selected (packaged bundle) FIBE TV channels (without having to see ALL of Bell's provided channels, the new system doesn't allow you to discern between your selected channels and ALL of Bell's FIBE channels). Soooo many other issues with their services. I have more specifics, but don't wanna flood this blog. They have admitted and obvious kinks to work out. Wish U luck with them :->
2011-12-19, 04:58 PM
jodaoust, perhaps I should elaborate on my response a little.
I have not seen the "On-demand" issue you are speaking of, I've used it in Montreal 9 times since my install, it's always been flawless.
As per your channel issue, this is not an issue, it would take you all of 10 minutes to customize your guide. That was the first thing I did, I removed the channels I didn't want to see and that were duplicates. After that, I setup the favorites. This channel/guide issue as you mention is a non-issue imo, granted with Bell satellite there may have been a switch that would only show you your subscribed channel, I find the guide customization of Fibe to be far superior. When you're in customization mode, you can see if you're subscribed as you scroll through the channels, if they're black, you don't get them. With Videotron, there was no customization whatsoever.
I will say there are a couple of things that could work better, the ability to change the guide/ui colours would be a big +, faster system boots etc.
2011-12-20, 04:32 PM
Most of the discussion here is about the TV part of the service.
What about the Internet ?
I checked the Bell site for the various "packages" and was shocked at the CAPS on the Internet usage.
In other words, the usage CAPS are incredibly LOW.
With Rogers I am currently enjoying a 95GB/month cap.
With Bell Fibe - their BIGGEST package (Fibe 16+) is capped at a mere 75GB !!
This is draconian at best !
What are the "overage" fees for their Internet ?
The shocking part of all of this is that compared to the USA, who have "standard" caps of 250 GB/month with many providers - even Rogers at 95GB is too low.
What is Bell "thinking" by offering only 75GB ?!
Regarding the actual delivery of the "service" - does anyone have technical details about how this is delivered to your street, your home, and within your home ?
In other words, they call it FIBE TV because they are trying to impress you that they are using fibre optic cable to bring you gobs and gobs of bandwidth - right to your home.
Is this the case, or is it only fibre (maybe) to a distribution point in your neighborhood, then it is run over some other (copper) medium to your home ?
I'd be curious to know how they are (actually) doing it.
Lastly - since a pure fibre-to-the-home solution (should) be able to offer you high bandwidth - you'd "think" that this would enable the absolute highest quality (uncompressed) HD video, and tons of Internet bandwidth.
Obviously this is not the reality - however I wonder how close to a perfect scenario Bell has come so far with you folks who have it.
I'd be curious to know how they are (actually) doing it.
Here's a thread on the topic and the link in post one is to an article on the topic on Digital Home. In the vast majority of cases it's FTTN or FTTC, not FTTH, with the "last mile" being twisted pair.
Bandwidth Caps are already discussed in various other threads and should probably not be discussed here since it would take the thread off the main topic, which is Fibe TV.
2011-12-21, 03:01 PM
I've had problems with on-demand movies (via TMN or MPIX) dying on me over the last few weeks (ever since I had the movie channels added back to my package), so jodaoust is not alone.
2011-12-21, 05:40 PM
Are you guys both in Toronto?
I wonder if it's only an issue there.
2011-12-28, 11:18 AM
Yes, I think we are both in the Toronto area.
2012-01-04, 02:26 PM
Update - I haven't had any on-demand video freezing problems the last few times I watch TMN or MPIX movies.
2012-01-11, 09:48 PM
FYI: I'm in Montrreal and I been expereincing one (1) SD channel tha gets "Signal Loss.." messages. It seems to be like a Satellite signal loss. It comes and goes.
But, any recordings done are done correctly.
Channel 562 - Disney XD (SD feed)
It seems to work correctly today.
2012-02-22, 06:23 PM
I have had FIBE TV installed now for about 10 days.
I got the bundle Phone, Internet, FIBE.
They sent me an email the same day with all the details of what I ordered and when the service would be installed.
An email reminder came a couple of days before the installation.
The installer came on time and called about 20 minutes ahead to let us know he was on the way.
I have 3 TVs and previously used Rogers Cable. He was able to use the existing coax cable to setup the whole network.
The installation was smooth and took about 3 hours including installing a new interconnect box on the outside of the house, setting up my internet service and demonstrating how to program the Set Top Boxes and PVR.
He was able to isolate one pair of wires to feed the modem/connection hub leaving the rest of the house phones on a separate pair.
The whole home PVR is a dream to use and the HD picture quality is excellent!
As well, the SD picture quality for me is superior to what I had from Rogers anytime.
I have had no sound or pictures problems so far.
The internet speed is great.
Overall, the installation, performance, and Bell service get top marks.:D
2012-03-01, 01:23 PM
I have had Fibe TV installed for about a month now and I love it but the only negative thing I have to say about the functionality is the channel guide customization that I don't find very practical. Here's an example.
Maybe I am missing something but the only way to block a channel is to go in the channel customization guide, scroll down to the channel and block it. The problem is if I am blocking a channel in the 1500's for example I have to scroll down almost 500 channels everytime to block it. This can get quite annoying when you have to do this a few times a day. I would have no issues with this if the scroll was fast but it takes forever to scroll down the list, it's so slow compared to what I had before..painfull! After to unlock the channel it is a piece of cake, while watching tv you can go on the channel itself and just enter a code to unlock it..super easy and quick! Why couldn't they have done it so when I am watching a certain channel I just have the option to block it right then and there. If there is a quicker and better way to this please someone enlighten me!
2012-03-01, 03:01 PM
You can hold the "Channel Down" button down to skip pages in the channel list.
It's probably easier to customize the channels all at once - remove the ones you haven't subscribed to and the others you aren't interested in.
2012-03-01, 04:07 PM
My channels are already customized, I just want to remove one of them when for when kids are around
2012-03-01, 04:12 PM
Oh... Just go Menu - Settings - Parental Controls and carry on from there.
2012-03-01, 05:44 PM
The thing is with parental control it blocks all the channels with any adult content, but I only wish to block one specific channel that has x-rated adult content.
2012-03-01, 05:59 PM
The first option under Parental Controls is Parental Locking.
When you select Parental Locking, you are asked to enter your PIN
After you enter your PIN the first option is to select the CHANNELS you want locked...
If you haven't created a PIN, you get that option first...
2012-03-16, 05:44 PM
Bell Fibe just became available in my area of Burlington Ontario. I live in a condo and could only have Cogeco up to now.
Ordered it last Friday and had it installed on both tvs yesterday.
Nothing but good things to day about the installers. Two guys who were extremely neat and took 3 hours to do a great install while I was at work a couple kilometers away. They set everything up including remotes matched to my tvs.
The picture quality is exceptional compared to Cogeco and there is a much greater channel selection available.
I already had a bell phone and so installed Fibe TV and interenet access replacing Cogeco.
Looks like about a $50.00 savings with more features and much better quality picture.
2012-03-16, 06:11 PM
How did they do the install? Was it surface mount boxes? Did they run the cables behind the walls?
2012-03-16, 07:31 PM
Our condo is new so they just used the exisiting phone line which is close to where our main tv is and then used the existing cable in the condo to connect the other tv.