: Dolby Digital (*only*) audio broken


mark2000
2010-06-08, 11:02 PM
Hi all

I was watching a PVR'ed program and suddenly audio drops out. I have my PVR connected to a receiver via coax, with Dolby Digital selected in the PVR settings. This is the only way I ever watched my stuff.

I started to do a little troubleshooting and tried connecting the PVR via optical to my receiver - still no go, no sound when Dolby Digital audio was selected. Also tried another coax cable to see if it was a bad cable.

I then changed the setting to "Other" in the PVR and both optical and coax were now transmitting a signal to the receiver - of course, only stereo.

The only thing that solved it was a full reboot (unplug/replug) of the PVR.

Now here's the question ... this was purchased less than a year ago at Future Shop. Should I take it in for warranty or wait and see if it happens again? Perhaps this was a one-time blip.

If I do take it in, where do I take it in? Rogers or Future Shop? Do I need my original receipt or will Rogers have a record?

Thanks!

57
2010-06-09, 12:24 AM
Perfectly normal to have a glitch like this and solve it with a reboot. A reboot is recommended once a month anyway, as indicated in the following FAQ:

http://www.digitalhome.ca/forum/showthread.php?t=17719

pedro
2010-06-09, 12:39 PM
I experienced this two days ago (no audio using Dolby Digital settings that worked fine previously) and narrowed it down to the PVR itself. Didn't think a reboot would help until I checked this forum and saw that suggestion, which resolved the issue.