: Modems for Fibe service
2010-03-31, 04:09 PM
I have the Max 10 service using a SpeedStream 6520 modem.
Today, I switched to the Fibe 12 service. I received a voice mail message from Bell setting up a service call to install a new modem to handle my "Fibe 25" service. I returned the call, spoke to a support rep who said I needed the service visit to install a new modem for the Fibe 25 service.
When I explained that I upgraded to Fibe 12 and not Fibe 25 she thought the 6520 modem would work and cancelled the tech visit. That got me wondering... will the SpeedStream 6520 handle Fibe 12? I sent a like question to Bell Support but don't expect to hear from them for a couple of days.
So if any of you good folks out there have the Fibe 12 service I would be interested in knowing what modem you have and how well it works.
Thanks in advance...
2010-04-05, 03:52 PM
My understanding is that the Fibe 12 service is just a re-naming of the previous ADSL2 service with a slight bump in speed. So, to answer you question, yes your existing modem will still work.
The Fibe 25 service is the newer VDSL service which requires a new kind of modem.
2010-04-05, 04:03 PM
Thanks Gino... appreciate the feedback.
2010-04-07, 10:17 AM
Sorry to Hijack your thread, but I'm also upgrading to Fibe 12 service. They are schedule to come in today and upgrade my services. Last night just for fun I did a speed test with my existing equipment and was getting 10 megs down and 0.65 up. I was very shocked, I guess they already connected me, I can't wait to receive the recommended modem from them. Before I was only getting 1 Meg down for comparison so I'm very happy.
Question, it appears my Speedtouch 516 from Teksavvy is capable of handling the extra bandwidth, why do they insist I must use their modems at an additional cost? I already paid for my 516 modem. Oh well, at least I'm thrilled at the speeds now.
Update: They finished the install, my wife tells me we are getting 14 megs down and 1 meg up!
2010-04-07, 11:24 AM
Hey firechkn, you're not hijacking the thread. Your comments/experiences are welcomed.
Last year when I first moved up to Max 10 service, the profile was set to around 10MB and I was getting about 8.5MB on downloads. Deemed acceptable because of the approximate 15% overhead.
About 6 months ago, the profile jumped from 10MB to 12.xMB and downloads could reach 10MB. It would appear that Bell silently upgraded the lines at the Central Office and I was benefiting from the upgrade. Checks using http://www.speedtest.net/ have always been in the 10MB range for this last 6 months... including this morning.
Since the new Fibe 12 service was supposed to kick in yesterday (April 6th) I would imagine the 12MB profile I've had for the last 6 months is really Fibe 12 service. The SpeedStream 6520 modem is handing those speeds... albeit that the stats do show some errors. I am making a brash assumption that when errors are encountered, a retransmission takes place.
I will be interested to see what modem they give you. The modem used for the Fibe 25 (VDSL2 protocol) program costs $6.95/month and that was the modem they were going to install yesterday before the correction in service was made. The SpeedStream 6520 (ADSL2+) is $3.95/month.
You could use your Speedtouch 516 but they will still charge you the $3,95 rental... regardless. Their policy.
2010-04-07, 04:21 PM
To answer your question, they gave me the white 2Wire 2701 modem. Is that good? It looks a lot better than some of their other offerings.
I still need to do some more speed testing and configure a few things, but when I tested with speedtest.net I got a round 9 megs down. When I used Bell speed test I got 11.1 megs. This was wireless. The technician got 14 megs on his laptop so maybe I need to tweak a few things first? Anyways I'm still very happy with the results.
2010-04-07, 05:49 PM
2wire's are good modems.
The tech's 14meg was probably the actual sync rate, meaning you get ~12Mbit real world.
If that's the case, I'm surprised they are actually advertising the real speed.
For years they've maintained the 'up to' clause covered the overhead even though no dsl customer could ever get the rated value.
E.g. 7mbit service was advertised as 7mbit, even though you realistically would never get more than 6.
2010-04-26, 11:51 AM
An update on my original posting...
The 6520 seems to be working fine with Fibe 12. With the Max 10 service my profile was set to around 10MB. Half way into the one year contract, the profile was reset to around 12MB which was around the time Bell was getting ready to announce the Fibe service. So, when I switched over to Fibe 12, I didn't really expect to see an increase in the profile rate.
In my original post I stated that I had to call the service group since they were going to send out a tech to install the Fibe 25 modem and service... not the service I had ordered. The support group canceled the service call.
Surprise, surprise... when my One-Bill arrived I was charged $55 for installation and additional $$$ for the "new" telephone line that was supposedly installed. An over-billing of about $90. A telephone call to 310-Bell asking for an explanation revealed that their records showed a tech had visited my house on April 6, 2010 and installed the new service. When informed that no such visit took place, they immediately credited the $55 with a promise that the "new" line charge would be reversed in the next billing... notwithstanding I would still have to pay the $90 overcharge until the credits were applied 4-6 weeks later. An e-mail to the executive complaints group explaining the situation resulted in them contacting the Billing group and having my auto payment put on hold.
Sometimes it doesn't pay to change services. Something always seems to get fouled up.
2010-08-03, 09:39 PM
I am switching from Cogeco to fiber12 Tomorow
What kind moden will i get here?
2010-08-04, 12:57 AM
it must be 2Wire 2701 Modem you can check it in Bell website