: streaming video from the Met


storywizard
2009-11-18, 11:59 PM
Hello all:

I am having some issues with the flashplayer movie player that the Metropolitan Opera uses for their streaming video. I originally thought it was my internet speed, but having got an upgrade and having the same problems I am at a loss as to what the problem may be...below is the scenario...if anyone has any ideas please help...I don't want to pay for a service that does not work, at least for me...


I am experiencing dropout of the signal after about the first 10 minutes of any video, and there after the dropouts happen every couple of minutes or so... I have adjusted the Flashplayer settings as per the instructions in the FAQ section of the site. I have tried various operas, does not matter which title I choose, whether HD or normal. I have tried turning off firewall and virus software, makes no difference. It seems to be more of an audio problem, although the last opera I tried the whole video froze..

My system is as follows:

Download bandwidth: 5.5 Mbps Telus ADSL
Operating system Windows XP SP3
CPU: AMD Athlon 7750 Dual Core 2.71 GHz, 2.00 GB RAM
Video Card: XFX Radeon HD 5770 850 MHZ 1GB 4.85 GHZ GDDR5
Browser: Firefox 3.5.5
Flash version: 3.03
Zone Alarm firewall
AVG virus software

here's hoping...

Storywizard

storywizard
2009-11-21, 12:23 AM
These are the criteria for the Met Player movie player that the Metropolitan Opera uses to play their streaming video with.

http://www.metoperafamily.org/met_player/information/index.aspx?loggedin=yes#Technical%20Requirements

This is my system,

Download bandwidth: 5.5 Mbps ADSL (more like 2.5-3.5 on a good day)
Operating system Windows XP SP3
MB : Asus M3A78-EM
CPU : AMD Athlon 7750 Dual Core 2.71 GHz, 2.00 GB RAM
Video Card: XFX Radeon HD 5770 850 MHZ 1GB 4.85 GHZ GDDR5
2GB Ram
Browser: Firefox 3.5.5
Flash version: 10,0,32
Zone Alarm firewall
AVG virus software

I am connecting the A/V output via HDMI from the video card to my A/V receiver. The video is superb, but after 10 minutes I get an audio drop out, then dropouts that occur every few minutes. I have tried the videos without the firewall and the virus software, it makes no difference.


I did a couple of tests using the site the the Metropolitan Opera help line asked me to: http://research.movenetworks.com/diag.

#1
At about 7:30 pm

Your download speed from the server: 1434kb/s - Must exceed 756kb/s
System details:
Operating System: win
Browser: ie
Move Media Player Version: 071304000006
We are sorry, your system does not appear to meet the minimum system requirements.
CPU Count: 2
CPU Speed: 2712MHz - Must exceed 1000MHz
CPU Type: AuthenticAMD INTEL_PENTIUM
Video Renderer: DX9- Overlays not supported
Video RAM: 1024MB - Must exceed 64MB for optimal viewing experience
System RAM: 2047MB
Flash Overlays:
o Flash Version: 10,0,32
o Requirements met? true
o Recommendations met? true





#2
At 9:15 pm
Your download speed from the server: 1879kb/s - Must exceed 756kb/s
System details:
Operating System: win
Browser: mozilla
Move Media Player Version: 071304000006
We are sorry, your system does not appear to meet the minimum system requirements.
CPU Count: 2
CPU Speed: 2711MHz - Must exceed 1000MHz
CPU Type: AuthenticAMD INTEL_PENTIUM
Video Renderer: DX9 - Overlays not supported
Video RAM: 1024MB - Must exceed 64MB for optimal viewing experience
System RAM: 2047MB
Flash Overlays:
o Flash Version: 10,0,32
o Requirements met? true
o Recommendations met? true



I do not understand how my system can not meet the requirements, I am not seeing something...

any suggestions anyone??

Storywizard