Last night I turned on the TV and didn't have a picture from the TELUS box (or the usual screen saver). The audio was there, however. After trying all options and checking my cable connections I reset the box by holding the power button down for several seconds. After it re-started the picture came back and my recordings seem fine. I reported this to TELUS tech support and was told this is a known issue and they are trying to gather more information so they can determine the cause. Anyone else have this problem? This is a major concern for me if it were to happen during a sporting event - other TV shows I'll survive ;)

There is a similar thread that went nowhere in the Bell forum. Hopefully it's not the same issue, as I'm told the TELUS PVR is the same as the Bell 9241 box.

http://www.digitalhome.ca/forum/showthread.php?t=103533

These STBs are a lot like computers and whenever something is not right, the first thing to try is a cold reboot (or the warm one you did). This has been discussed often on this forum. We recommend that you perform a cold reboot of the STB once a month at night before going to bed, so that all is ready again the next day (provided you're not recording at the time).

Thanks for the reply 57. I didn't see any other postings about this issue so I thought I'd start a new thread to see if others have experienced it and for others who may experience it down the road.

What is the procedure for a cold re-boot?

Thanks again.

Turn the unit off, unplug it for a minute, plug it back in. Sometimes there are issues that are not resolved with a warm reboot that are resolved with a cold one.

Got it, thanks.