2009-06-03, 07:58 PM
Our 8300 PVR is a rental and I just noticed that its remote, which is used almost exclusively by our teenagers :rolleyes: is now missing the smoke plastic curve shield found at the top of the unit. Of course it is only a matter of time until the now exposed 'diode thingys' break off :(. Given its condition can I return this remote to a Roger's Store for a no hassle replacement?
2009-06-03, 08:07 PM
I've replaced old, worn out remotes with no hassle. They usually just toss it in the bin and give you a new one. Sometimes they check your account, but you have a rental box so it won't be an issue.
2009-06-04, 04:34 PM
You were exactly right. The rep saw me approach with my remote in hand. He reached down and handed me a new one and an single page instruction guide and took mine and tossed it in a bin. I turned and left. He didnt ask to verify my account. Heck I could have slipped him the remote from our bought Rogers HD PVR ;).
2009-06-04, 07:06 PM
Yes, of course if it's a rental. If you own, you have to buy a new one. $25 at Rogers Plus stores and $35 at The Source (By CC). But if you pay the $3 at Source, you can get their warranty plan that replaces it if things go wrong. Given how easy that is, I got it. So if something breaks (right now it's the plastic tab that keeps the battery cover on), I can go there and have it replaced.