Hello,

We switched to Shaw phone (from Telus) quite a few months ago, and so far we have been pretty happy with the service. We subscribe to the lowest-end package (I forget what it's called).

We now are experiencing a few strange things:

1) When we answer the phone, there is a delay before the person that is calling us can hear us speak. This isn't the echo that I have heard about -- this is a time (maybe a second or two) where the caller hears no sound at all.

2) We also now appear to have call waiting - which isn't part of the package that we pay for.

3) We use an answering machine with multiple mailboxes (we have a home-based business) instead of the Shaw voicemail system. Right now if somebody calls and gets the answering machine, but doesn't leave a message we get a recording telling us to hang up and please try our call again with that annoying beep, beep, beep that you get if you leave your phone off the hook for too long.

All of these problems seemed to first appear at around the same time.

We have had Shaw come out to check on the issues. The tech said that some connections were corroded and swapped them out. That seems to have fixed issue #1. The tech confirmed the other two issues but said he had absolutely no idea what was causing it. He said he “would have Calgary look into it” (we’re on Vancouver Island) but we have not heard anything back from Shaw, and we still have issue #2 and #3.

Has anyone here experienced these problems? Have any of the Shaw staff that post on here heard of this?

Thanks,


Z

Call Waiting may have been inadvertently added to the services due to some recent changes on Vancouver Island. A quick call into 611 Repair should be able to get the rep to escalate the issue and have the call waiting corrected within 24-48 hours.

The answering machine challenge occurs occassionally when an answering machine picks up and no message is left and the caller hangs up. The system detects someone is still speaking (the machine) and attempts to connect the call again by ringing back the person calling. Unfortunately with the new 10 digital dialing the system is not able to dial out correctly thus causing the message you hear.

Hey,

Thanks for the info!

What's the fix for the answering machine issue? Nothing has changed on our end, and this problem just started happening a few weeks ago...

Like I said, we have been happy with the Shaw phone service up to this point, but now it's kind of annoying!

Z

So far I haven't been able to come up with a fix for the answering machine challenge. This used to happen at my parents place as well years ago when they were on TellUs as well whenevere someone who hang up on the machine. Back then though we didn't have 10 digit dialing so you would actually have a mesage of someone saying "Heloo....hello" and then hanging up. If I do find a fix I will post it here.

Hi,

Thanks, that would be great if you could post any information for a sollution...

Obvioulsy, some chages were made by Shaw to the system, because everything worked great for months... What would those changes have been?

Thanks again,


Z

2) We also now appear to have call waiting - which isn't part of the package that we pay for.

Re - the above...

Are you still paying the rate you were before? Then don't complain... FREEBEE!!! :)
Of course you want to get your other issues fixed though...

We switched over to Shaw about 6 months ago. Our caller I.D. worked well until about a month ago when one by one, callers names just started being I.D.ed as "Unavailable". We called Shaw and they said it was a temp. problem, but every day more and more numbers go down.
This is very annoying as we are plagued by telemarketers, and not knowing who is calling forces us to answer the phone. Anyone know about this problem?

BTW, we did sign up with the do not call list, but since doing so, the amount of telephone solicitors has skyrocketed. We get as many as 10 calls a day compared with 2-3 a week before we signed up with the DNCL.

As for the NDCL, that's under investigation.

Shaw will list you as non-published for no cost, that could help with the telemarketers. Unfortunately with caller i.d. I assume that because Telus and Bell has been reluctant with changing customers, they drag their feet on being able to switch the caller ID.

Usually if you speak to a Phone rep at Shaw, they will be able to problem solve any issue like this via the phone.

I have had Shaw home phone for a year. At first there were a few problems getting call forwarding to work properly, but it turned out to be a TELUS problem (I was trying to forward my TELUS business line to Shaw home so I would get voicemail on TELUS business line as emails, a service Shaw provides on Shaw home phone.)

I was encouraged by this so I priced out the switch from TELUS to Shaw for my business phone. The switch went off without problems until I started trying to access the features on my new Shaw business line.

The features are normally accessed either online or by dialling *99. Neither worked. I cannot get my voicemail to work on the Shaw business phone, and few of the features can be accessed online.

Shaw serve reps told me that *99 is NOT SUPPORTED ON SOME SHAW SWITCHES, and my line just happens to be on one of those switches. I've given them an ultimatum to fix it or I'll move back to TELUS for business phone service. If TELUS Optix is available here (their website says it is) I may take my entire telecom/internet/TV package over to TELUS.

BTW, we did sign up with the do not call list, but since doing so, the amount of telephone solicitors has skyrocketed. We get as many as 10 calls a day compared with 2-3 a week before we signed up with the DNCL.

Does Shaw have a Caller ID blocking feature, where you can set up a block list of numbers that you do not want to be able to reach you? If not maybe that's something we should start mentioning to them, and see if they add it.

m.

Does Shaw have a Caller ID blocking feature, where you can set up a block list of numbers that you do not want to be able to reach you? If not maybe that's something we should start mentioning to them, and see if they add it.

m.
LOL...sure they do but they only have so many. The telemarketers can get around that easy. I have had numerous calls from 000-000-0000. Just dont answer any calls that dont have names on your call display or numbers you dont recognize. If its important they will leave you a message...lol....this aint the 70s anymore.

I asked because I noticed after a while it was the same bunch of telemarketers calling me all the time. I've got 21 numbers on my block list right now and I don't get ANY telemarketing calls.

I block them with my phone, the phone rings once then gives a busy signal.