: Cancelation notice?
2009-01-21, 05:19 PM
It looks like I will be canceling my services (internet/cable) with Shaw come Jan 28/09.
How much notice does Shaw need to deactivate and cancel my account?
2009-01-21, 06:21 PM
closing your account, 2 days
say just remove one service (internet) -- in certain situation same phone call
2009-01-21, 07:08 PM
Great. Thanks for the information. I thought maybe they needed 30 days notice like Bell does or use to.
2009-01-22, 11:41 AM
Typically services will be disconnected for the next bill to date. If your date is within 2 days then it would go to next month's bill to date though so it's better to call early.
2009-01-22, 02:47 PM
Hmm but how does that change things whether I call today or Jan27? I am still going to get billed until the date I cancel?
2009-01-22, 04:47 PM
You get billed a month in advance with Shaw I think... whatever that means to you, I'm not sure. Billing isn't my forte'
2009-01-22, 06:39 PM
the Vancouver area billing is via consumption billing. Meaning they bill you for the services you use. So say, if you disconnect two days from now, assuming your last bill was on the 1st of January and assuming you already paid for that bill, you still get final bill covering Jan 2-24. Most probably the customer service person you will be talking to will ask you to settle that final bill
2009-01-22, 08:11 PM
ximiankernel is correct. If you cancel today, your bill will be pro rated for the time you used the service. So you can cancel right now after you read this and only pay for what you've used since the last billing date. Enjoy whatever service you choose next.
2009-01-22, 09:15 PM
Thanks. I haven't switched yet but suppose to get the new service Jan28.
2009-01-22, 10:43 PM
suppose to get
Don't cancel till you're up and running with the new provider.
2009-01-22, 11:58 PM
Your probably right but I was going to call Shaw and tell them to cancel for Jan 30, new service, if I go through with it should be hooked up Jan28.
2009-01-23, 09:33 PM
are you switching to bell ? ^
2009-01-23, 11:07 PM
Not to Bell or Starchoice :D
2009-01-24, 02:04 PM
YAY! good choice
2009-01-24, 09:08 PM
I'm pretty sure we can say FTA here because if memory serves me correctly a there was FTA advertising banners here so.... we should be ok.
FTA is a good choice to make. I would however suggest a back up though, for example having a sub to Bell. Always nice to have a back up incase the FTA goes down.
2009-01-25, 02:09 PM
YAY! good choice
LOL I didn't tell you what choice I made :) but perhaps you know.
2009-01-26, 03:38 AM
as long as you're not paying shaw for their crappy service and support, it's a good choice :)
2009-01-26, 07:17 PM
Oh I have a question about my PVR.
Is it possible to give it to my friend to use? I guess he will just have to add it to his service correct?
And then if I go back to Shaw I will just get it back.
Basically letting him borrow it, in case I need it back in time.
2009-01-26, 08:43 PM
stationg, Shaw will disable your PVR when you close your account, so you will have to transfer it to your friend's account. If you want it back then your friend will have to agree to transfer it to your account, so hopefully it's a good friend. Shaw would treat it the same as a private sale.
2009-01-26, 08:44 PM
There's no reason that should be a problem other than you may want to put it in writing that your friend will give your PVR back when you ask for it! lol