So according to you we were misinformed on their page:
Our home theatre receiver
S-Video connection for today's high-end standard definition televisions
5-in-1 remote that controls receiver and most TVs, VCRs, and DVD players
Electrical and optical connections for Dolby Digital 5.1 Surround Sound capability
Pay Per View – order Pay Per View movies and events through IPPV with your remote (no service charge), our automated phone system ($1 service charge per order) or through a Customer Service Representative ($3 service charge per order).
Onscreen call display capable
Front-panel controls (navigate without remote)
Receives signals from dual satellites immediately
State-of-the-art hardware by Motorola
8 PSK Compatible
Compatible with Descriptive Video Services and Customizable Closed Captioning
Are you sure this could not be software enable issue rather than a hardware issue?
I hope they will be swapping this receiver out free of charge...
I know the answer, not a chance...