re: extension: I didn't even ask, because (to be blunt) I don't trust them. Mostly I no longer trust TiVo CS to know what they're talking about. A while ago I decided to decommission one of my S2s for a while, I paid by the year so I just set it not to auto-renew or something, so I had a week or so to back up the programming that was on it. Checked with a rep and he said "yes expiry on Jul 1 [contract was Jul 2-Jul 1, not the real dates] means you have until 11:59pm on Jul 1 to use the machine". Which made sense to me and was what I figured.
Of course come 8am on Jul 1 when I wanted to finish the transfer, the machine was dead. It turns out their idea of "you paid for service from Jul 2 to Jul 1" is only until 12:01am on Jul 1 -- effectively stealing one day of service from every machine at end of relationship. But more importantly, I was told the opposite! There was nothing they could do to give me back my day, the best the supervisor could offer was to re-enable the machine with a 30day cancellation policy, of course it was up to me to remember to cancel or I'd have to pay (the supervisor put it on monthly so that if I missed the date I'd only pay for 2mo not another year). I was really annoyed because all I wanted to do was make sure I backed up my recordings.
Now this time, I've been around and around with the CSes, every one has known I'm in Canada (when they ask my address I always say "some address in WY because I'm really in Canada" -- they use Leo WY (?) as a placeholder -- and they chuckle). Only one has bothered to recommend escalation,and he came back from the Supervisor Team with a total BS story that they don't support VoD in Canada (contradicted by Margret), that I shouldn't even be able to see the menus, that my 30 days was up that day (which was 30 days from first use, not from activation), and that "if the ability to use Netflix was the key purchase decision, I should probably cancel the service". He was also told to point out that on Jun 7, [some other agent] told me I couldn't use Netflix or YouTube in Canada. Which was true, but when I replied on Jun 7 that I thought that was different with the new software he said (oh that's right)|(that's possible) [I don't recall which], hardly the resounding contradiction that were implying.
I took a chance that the Supervisor Team was lying about the deadline being that day (and I checked again and was told it was 30 days from activaton) but I hope you can see that I will have to believe all TiVo CSRs are either mistaken or lying from now on.
If I ever heard back from TiVo (I may remind them in a couple of weeks) I'll report how this turns out. And if I take the box to FL and get a CableCard for a month, I'll report on that too.
Thanks again for the help!