I've got the ePhone and iPhone.... and I hate them both.
The ePhone is a no go. It crashes all the time. The key that makes it bound to one particular PC makes it useless for me (I travel all the time and use machines wherever I work from). In the past 2 weeks, I've connected my laptop to my office and a couple of my customer's networks (those that'd allow me to do so) and it did not work from anywhere. I can play with firewall rules and network setting at home but I can't dictate Canadian banks how to open UDP ports. It's the Comwave's technology that's bad, as Skype, Yahoo, MSN, AIM, Jabber, VoIPStunt all worked fine from everywhere. Again, I got Comwave only because they offered the ePhone/iPhone combo which would fit my travelling lifestyle while giving my family a way to contact me when I'm on the road. WRONG. The ePhone does not even take vmail when it's not ON and connected to Comwave's networks. Pathetic
Now, the iPhone has arrived, too. Setup was not easy as I already had a wireless router and added Comwave's box as a secondary device. Comwave support made me turn off this for 2 mins, turn off that for 2 mins.... it took almost an hour to get all up and running. I was only turning things on and off, no configuration changes on my side. I wonder if they had to do something on their end but had no clue how to do it. Well, I dot a signal but this is where I had to learn the new way telephony is supposed to work.
1. dial 1-area-number.... not pleasant. no way of knowing if you are dialing a long distance call or not. Bell at least tells me when I have to dial 1- and that I'll be charged long distance. There are two 905 areas around Toronto but calling from Markham 905 to Mississauga 905 is a long distance. With Comwave you're paying long distance with no alert.
2. voice mail picks up after 5 rings and.... you have no way of knowing that you've got a v-mail waiting for you. My phone has a v-mail indicator but it does not work with Comwave (they confirmed that). With Bell I can hear the signal changed if I have a v-mail waiting... but you don't hear anything with Comwave. Their tech support told me "it's not that difficult to dial into your v-mail box and check it"... Maybe I don't get something but am I supposed to be dialing into my v-mail box every hour so I can get back to someone in an hour?
3. Voice quality is a hit-and-miss. I'd be on a conference all, I'd hear everyone fine and suddenly it all gets garbled. If I dial into the same bridge with my Bell like, it's all nice and clear all the time. Even more, now I can see how much better is the sound with Bell. Over Comwave, in good times I can understand what people are saying but they all sound like talking to me over the water pipeline.
4. Service is unpredictable. In the past week, I was on conference calls and the service died a few times. The signal would come back in a few seconds but the connection is lost and I have to redial into the bridge. To be hones, I actually had no successful calls end-to-end ever. Either signal would be too bad to understand what people are saying, or the line would drop and I'd have to redial. If Comwave service is good for short phone calls only, then they should state this in big bold letters on their web site.
5. No 3-way calling... I thought most of the companies would offer that, even 5-ways.... or more if they are VoIP. I need to bring more people on the line on a daily basis.
6. Too many features are "coming soon..." but Comwave cannot commit to any dates.
7. No caller/name ID. At least not in all areas. I had a 416 number and after 2 weeks someone called me back (at 11:50 pm???? where do these people call from??? they wake up my kids and my whole family!!!) to confirm that I need to get a 647 number if I wanted caller/name ID to work. Well, now it does work but I've lost my good 416 number and I have to be telling everyone that I've got a new number..... very painful.
I better stop here...... Please please please, if anyone knows a good VoIP provider in Toronto are, share it with me.