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post #16 of 38 (permalink) Old 2011-10-24, 08:30 PM
ozz
 
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Angry Talkit - VoIP

Well I subscribed to this VoiP provider because I have Cogeco with 8Mb download and 800K up and according to them you need highspeed for their service and this met their needs.

I picked up the Grandstream adapter in Hamilton on Nebo road at the Talkit offices. The price was right and I took it home. They gave me a temp number to try for 30days and I installed the adapter behind my router and made a call.

Well this is where its hit and miss, first call I was speaking to someone and the conversation was interrupted, we started out ok but then they could not hear me but I could hear them. Made the call again and same thing happened.

Ok maybe a bad line, lets try another, next call was not great in terms of quality but at least it worked, subsequent calls are hit and miss.

I noticed the adapter has a web interface but will only allow you into the basic screen and denies you access into the advanced settings.

So I called support apparently in the Domican Rebublic, and then the nightmare started. On hold and 3rd in line with 2 mins for the call to be answered then 5th in line and 15 minutes to be answered. It kept increasing, what a joke!

I gave up for 2 days, I have a life.

I then contacted Grandstream the manufacturer and in a reply they said to change the NAT Transversal to "Keep Alive Timer" as that might help.

Ok great but I can`t get into the advanced settings to make this change!

Called support again and they said open up ports 5060-6061 so they can have a look, I said ok I will do this and call them back.

I did this and called again but on hold for hours with increasing call position and wait times! What the .............!

I finally got through to support and they answer, I explain my problem and then when I expect a reply I get nothing from him, I say hello, hello and they say yes!

I ask him to check the advanced settings as I hope he has the magic password and he says they don`t go into it, so I say well somebody does, he remains quiet.

I plan to call the executive offices tomorrow but I won`t hold my breath.

They have one last chance to redeem themselves if not I am dumping them and warning others.

I will post back when I hear.
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post #17 of 38 (permalink) Old 2011-10-25, 09:10 AM
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Thanks for posting your experience here. Be sure to let us know if you were able to resolve your problem. There are some really good VOIP companies out there ... and some really poor ones.

If you search "keep alive" you will see some other posters having issues with loss of registration. That does not seem to be your issue though.
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post #18 of 38 (permalink) Old 2011-10-25, 03:00 PM
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technical support is a joke

I signed up with Talkit using a Swarmjam offer and figured I couldn't go wrong. It took me over two weeks and I'm going to estimate 20+ hours of telephone time (mostly on hold) to get this thing working. The tech support team is absolutely incompetent and they send out the grandstream locked with their own password so I couldn't even access it to try and solve the problem myself. I finally got through to one guy whose english was tolerable and seemed to know what he was talking about. That being said I have not had any problems with the service since I finally got it to work... been two trouble free weeks so hopefully all is well. If you don't have extreme patience and good blood pressure be sure to stay clear of these guys though.
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post #19 of 38 (permalink) Old 2011-10-25, 08:35 PM
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Angry Talkit - No Luck Today

Sent an e-mail to Hamilton, Nebo road office, no reply from them so I called the CEO Tony Battaglia and left a message for call back and again no response today.

Unit is packed up, ready for a refund, unless a miracle happens from the CEO and Support.
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post #20 of 38 (permalink) Old 2011-10-26, 04:14 PM
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Angry Talkit is History

Well enough is enough! I am a patient guy and never expected this to work 100% when I got home, however I did expect support to help me out. Boy was I wrong!

As I understand it, the call center is in the Dominican Republic and if you are very very lucky to get through even though the wait times and queue position go up not down! Can't figure this one out? They know nothing or don't care. They know nothing about how to tweak the advanced settings and they say "we don't go into it" well then who does? I can't get in as its says Access Denied! Called the office and they don't know either.

I suspect this call center is a sweat shop and pay these workers peanuts to answer calls from all sorts of companies who don't want to invest in proper support for their products or services.

Maybe not the workers fault as the masters don't train them properly?

Anway took the device back to the office and got a refund, the staff at that location were fine. They said that support is something they are working on?

Do you think!

This post is my opinion and experience with Talkit, this endeavour has wasted 6 hours of my time plus gas money.

In case anyone is wondering who the CLEC is for Talkit it is Fibernetix in Toronto so I am told as Talkit is a marketing company according to their website.

My advice, run for the hills, STAY CLEAR of TalkIT
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post #21 of 38 (permalink) Old 2011-10-26, 07:11 PM
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The people running this fly-by-night outfit are probably from the Dominican Republic too "Off-Shore"

Anything like this that wants a lump-sum payment up front, for a whole year, is dangerous to deal with. If they go under all of a sudden, and this is very possible with these kinds of operations, you might lose the $60 OK no big deal.. however if you port your number to them you might have a hard time getting your number back and moved to a new provider. So always take that into consideration... like they say "You get what you pay!"
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post #22 of 38 (permalink) Old 2011-11-16, 09:29 PM
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Smile Talkit.ca works good for me

I have recently made the switch to Talkit by taking advantage of the WagJag offer. In reading several other posts, I took the advice to use the Talkit system with the provided number for at least a couple weeks prior to porting my POTS landline number (the goal was to stop paying B...hell). I am using this with DSL internet at 5Mbps down and 0.5Mbps up speed, with a Netgear WNR3500L router flashed with the latest Tomato by Toastman firmware. So the setup is DSL modem (bridged) - router (PPPoE) - Talkit device (Grandstream HT286). I experienced some initial problems with quality with symptoms of "one-way" conversations (only one person could talk at a time, with other cutting out), and at times simply dropping out the phone call. I decided to do some research on the problem and found that VOIP ATA devices (eg. Talkit box) must have dedicated bandwidth to function properly and issues are usually resolved by enabling the "Quality of Service" (QoS) feature available on some routers. As a side, I must say that Tomato's QoS (especially with the Toastman version I'm using) feature is amazing and does not appear to compromise my surfing bandwidth at all (though I realize technically it does). I began by configuring my router to assign the Talkit device a static IP (can be configured on the Talkit box, though I recommend NOT doing this as re-connection is a big issue on power resets), then prioritized traffic to that IP in the QoS settings. I also added entries in the QoS settings to prioritize traffic on typical VOIP ports, namely UDP/TCP 5060-5070 and UDP/TCP 10000-20000 (a little too much leeway here, but I wanted to make sure it would work and I will narrow this as I gain experience on what the device uses). Since applying these settings, I can honestly say I have not had any problems with the Talkit device, and proceeded with the porting of my regular POTS landline number. I requested porting Monday of last week, and received an e-mail last night (Tuesday - 8 days later) saying the porting would be completed today. True to their word, my POTS line was down when I woke up this morning and the porting was completed by 1pm (I recommend planning on doing without a phone for a day if you intend to port a number with Talkit). This was well within the company's stated two-week time period, and I am very pleased with the service.

Obviously, incorporating a money-saving VOIP system into a household is not for the faint-of-heart and will require some effort and investigation to make it work properly. My system is working fantastic and I encourage the technically-oriented individual to take advantage of this great service.
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post #23 of 38 (permalink) Old 2011-12-09, 05:54 PM
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New Talkit Subscriber

I signed up for the Talkit VOIP service throught their Talkit.ca website. There is a Holiday special for $99 that includes the ATA device.

Received the VOIP device in 2 days. The setup was straightforward.

1. Registered online, entered the MAC Address, selected area code desired and was given the phone number.
2. Connected the device to my home network and my touch tone phone. Restarted my ethernet router - then started using the VOIP phone.

The quality and voice response are just like the Bell line or the Voip phones at the office. Its nice to get the added functionality like caller id, etc...

One disappointment is I cannot change the outgoing name display. It shows the phone number. After calls with tech support and sales, I was told that this service is not supported.

Other than this, the quality is good. I will be cancelling my BELL land line...
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post #24 of 38 (permalink) Old 2011-12-09, 07:40 PM
ozz
 
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Talk-it

Its very interesting that some posters think it's a good service when in fact in my opinion its a no go.

I wonder if good reviews actually come from customers?
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post #25 of 38 (permalink) Old 2011-12-10, 06:32 PM
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Yeah both Smitten8r and ATMprovider joined this forum just to make the one and only post on here to say how great this phone service is... after I warned not to deal with off-shore companies.... SHILL

A shill, plant or stooge is a person who helps a person or organization without disclosing that he or she has a close relationship with that person or organization. Shill typically refers to someone who purposely gives onlookers the impression that he or she is an enthusiastic independent customer of a seller (or marketer of ideas) that he or she is secretly working for.

Shilling is illegal in many circumstances and in many jurisdictions
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post #26 of 38 (permalink) Old 2011-12-11, 01:51 PM
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Angry talkit-VOP

I went that far to sign up for this forum because the above phone provider pissed me off.
It happened second time.. on Saturday morning my phone line was blocked.
My yearly membership expired and I forgot to renew it. They sent me a message to renew it to my old unused E-mail.
Ok.. my fault for forgetting but why they blocked my line and disable online access where I was going to pay that bill?
Also their costumer service never even tried to call me or leave message.
By the way the quality of line was always poor.. scratchy sounds and their voice message guide voice sounds like is on drugs.
The only reason I was using them for 2 years because I could connect their modem directly to router without using computer.
...but just in time MAGIC JACK is offering their new improvement so I can use it without computer also.
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post #27 of 38 (permalink) Old 2012-02-25, 03:26 AM
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Apologetic rookie

Sorry for spending time to share my experience with you and try to help others to overcome potential obstacles with VOIP.
Sorry for trying to learn this forum stuff (I admit it, I'm a total "NOOB") and for my "rookie" status.
Sorry for not having subscribed to this thread to follow other posts and respond more quickly.

For what it's worth, I have no affiliation with Talkit.ca and stumbled upon this company while looking for VOIP options. The reason I chose Talkit.ca was for the phone number porting option and that I found a cheap deal on WagJag. Had I known that this was an off-shore company at the time I may have decided on a different service provider, though I'm certain we're all guilty of households full of off-shore product and services (I do try to buy Canadian, US... where possible). It has been a few months since switching to Talk.ca and it's still working okay for us, though we had to resolve some problems with their voicemail service (not an option to turn it off, so we had it set to answer on the maximum 10 rings). I would encourage anyone "technically-oriented" to look into VOIP services as there are some real savings to be made, and will suggest other service providers such as VOIP.ms or even Vonage for those not as technical.

I hope my future posts are more postively received. I will be contributing in the OTA forums as I have just recently purchased a Channel Master 4228HD (I tried to find one made on this continent but sadly I admit this is made in China) and am pulling in some good signals in Aurora, ON. I encourage others to check out the OTA forums as lots of people (Veterans and rookies alike) have some great ideas to contribute.

Last edited by TorontoColin; 2012-02-25 at 05:50 PM. Reason: removed spammer reference
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post #28 of 38 (permalink) Old 2012-03-19, 04:54 PM
 
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Just wanted to give my experience with Talkit. I ported my number over in November 2011 and this took about 10 days or so. The temporary number worked after spending 1/2 hour with support in Dominican Republic - the Grandstream device was shipped without the updated settings so had to change some settings using the web access but the support person walked me through this.
Yeserday I had the first ever outage with TalkIt but managed to figure it out myself. Somehow the Grandstream device had switched itself over to static IP address which was completely different to the ranges assigned by my router. Easy fix using the *** - 01 - 9 option, then a reboot and voila. The only reason I did this myself was that tech support is only available on week days and not at the weekend - a big downside if you are not tech savvy. In Talkit's defence they did send an email the same day of the outage with very clear instuctions to fix the problem by logging into your account and clicking on a "fix now" button, but I had already fixed this before I received the email.
Other than this evrything working fine for the last 4-5 months with excellent call quality and no drop outs or disconnections. So happy I terminated Bell who now keep sending me letters in the mails saying basically "we miss you, we are always here, love to see you back" etc. Fat chance of that happening.

Last edited by Jake; 2012-03-19 at 07:10 PM. Reason: unnecessary quote
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post #29 of 38 (permalink) Old 2013-11-28, 06:36 PM
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Angry Stay away from Talkit

In the end of September I signed up on Talkit.ca. I received the device in under two weeks and my home phone number was ported over shortly after.

I was unable to make any outgoing phone calls, only receive calls. I contacted customer support two or three times at which time I was sent a new device and had to pay to have the non-working device sent back. This process again took about two weeks.

Again the new device did not allow me to make phone calls. After calling talkit tech support every weekday night for two weeks (no support on weekends), I was told I needed to purchase a static IP address from my service provider (Xplorenet).

I felt the extra cost of purchasing a static IP address would not be worth the money for this phone so I tried to cancel my account. I was informed that I could not cancel since my 30 money back gaurentee period had expired. My arguement was that I should not have begun my trial period since I still do not have a working device yet. I would have never ordered the product if I had been told I need a static IP and I would have canceled my account the first time I talked to tech support if they would have told me. Instead they tell me this 2 monthes later. Sorry you'll have to wait out the remaining 10 months to cancel.

Last edited by 57; 2013-11-28 at 06:38 PM. Reason: OT remark removed.
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post #30 of 38 (permalink) Old 2013-11-28, 11:43 PM
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ive heard exlporernet has many issues with voip providers due to the low upload that explorenet offers is below the minimum requirements of many voip sistems
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