Heya folks, I need help from the Shaw Gurus here.
I have a Motorola DCT6412 111 HD PVR...and a few days ago roughly half of my channels stopped coming in. All I get is "This channel should be available shortly". This is happening on seemingly random high def and low def channels, such as Fight Network, HD Fox, NTV, etc...
The channels that do come in come in fine.
I live in a rural area (100 mile house) so called shaw support. He reset my box and then told me that the box was probably dead and I needed to buy a new PVR. Given that I haven't had ANY of the signs of a dying hard drive or dying pvr until this moment, I find this suspicious.
My question - if I do bite the bullet and buy their newest Dual Tuner HD PVR, will there be any added benefit in amount of stuff I can record or features?
Is tech support likely correct that the PVR itself is causing my outage and needs replacement?
I just want to caveat emptor as much as possible before shelling out 500 bucks.
Thanks in advance!
I have the same unit and it will only recognize up to 120gig internal (no matter what size drive is in it) so if you want to record huge amounts of stuff then you are sol.
Personally I would be tempted to try an HD stb that does not have a built in drive. I find that it is annoying to say the least that the drive records what you are watching continually so that you can pause and rewind live tv. It would be far better is there was an option to shut the pause live tv option off and have silence in your entertainment space. Unless you shut the PVR off the drive will spin continuously even when the HDMI connected tv is off.
The 6412 is getting a little long in the tooth and if mine calves I will not replace it with the same unit for the reasons mentioned.
With an external drive instead of an internal that runs continuously then you could just unplug it for stuff you do not want to record. I suspect that the external drives that Shaw supplies are much quieter than the ones in the 6412.
I do not think Shaw is going to give customers the option of adding there own equipment or if they do I would not want to be a Shaw tech guy!
The reason for this is that the stb equipment Shaw uses runs a proprietary file system from IBM and needs to encode the recorded shows so that only the unit that recorded it will play it back. Otherwise the good folks at the networks and the MPAA in the States would have copious kittens!
Of course I have no idea about the cost difference. Most likely the costs will be either the same or slightly more for the external drive option.
If they do allow customers to use their own drives then the drives will most likely have to be formatted by software in the stb to work...which in turn means unless you are a real geek there is no way to take info off them or re-use them with your computer unless you reformat them to an acceptable format like NTFS, Fat, Ext2,3,4, or any of the other formats that can easily be used with an external drive.
But I digress ...I would suggest that you continue to check other posts in this forum about the pace machines available for Shaw and how user friendly and flexible they really are.