I live in the Windsor area now, & when I moved here I was very very impressed by Cogeco, except for the fact that you have to wait all day for them to show up & the first few times I had to get my stuff installed it was a nightmare with techis not showing up.
Recently I was considering getting their HD so I could tape 2 shows at once b/c I have to phase out VHS.
I was misinformed by 2 different people on the price (not their fault, I was talking to tech support, not billing) & when I finally spoke to a manager in billing & she gave me the real price that was too high for me, I asked her to lower it for me & she wouldn't.
It was just her attitude that NO
, they weren't going to give me a lower rate AND
they were about to raise my entire price (I have cable, Internet & phone w/ them) b/c I had been on a special. I didn't know this, & so I asked if she could keep me on that same price for a little more time & she wouldn't.
I once agreed with a few posters that Cogeco is WAY
better than Rogers when it even comes to understanding English, but after being treated that way by that manager, & her telling me she didn't care if I switched (she didn't say that, but when I said I will consider switching, she said fine), I am no longer that loyal customer I once was.
I know Rogers wouldn't have done that to me. I was with them for 15 years just on Internet alone, 25 years for TV & they will do anything to keep a client.
Customer service matters b/c you will always encounter problems. There's no such thing as smooth sailing forever. Life changes, so do companies.
So long as a company fixes the problem in a speedy manner or credits me for lost service, that's all I really care about.
Thanks for sharing