Join Date: Sep 2011
Location: Halton Hills, Ontario
I suppose I can add my two cents here as an off-again, on-again, off-again, forced back on again Cogeco customer.
Due to where I live (North Halton Region, Ontario), the only reasonably priced way to achieve TV programming and internet is Cogeco. Phone line internet is 640kbps limited due to distance, preventing VoIP services from working correctly. Swallow hard and "go back" to Cogeco.
My opinion of their customer and technical service is they meet my expectations fully. They enjoy a regional monopoly and even offer internet service over my copper phone line. A cimple calculation clearly shows that they have made back their money on any "infrastructure investment" and then some in my 15 year old subdivision. Why not force cable companies to permit collocation of equipment in their head-ends the way Bell (which I have no love for, believe me) is forced to eat collocated equipment in their Central Offices (CO's).
I find Cogeco, like many bloated corporations, stick to their script as their mantra, IMHO. Any service question is met with "we need to arrange for a technician", even when clear evidence of zero changes to internal wiring or equipment indicates it is a network problem on their side of the point of demarcation on my house. Since I have phone and internet too, I log routine network failures every month.
The signal quality on cable is moderate at best. A broadband distribution amp has been the only way to avoid dropout and bad pixellation on even SD content (e.g. Global channel 3).
Ultimately, I think my biggest beef is that in order to speak to Cogeco service, I have to give all my details. Yet, I think they cowardly hide behind their website, vanilla email replies and phone system and never give anything beyond a first name. Where I work, I have to personally OWN a problem when it arises and champion the solution and resolution to the satisfaction of my client. I can only hope that Cogeco people AND the CRTC lurk this thread to see that Cogeco ain't so great.
1) The 2009 timeframe "no fine print" TV ad campaign by Cogeco. Only to have junkmail arrive in my mailbox with the ENTIRE back page of the glossy mailing covered in...fine print about terms and conditions. Hmmm....
2) The splitter thing: My home's cable was split upstream of the point of demarcation because Cogeco couldn't find the cable in my neighbour's lawn. When I called many years ago to complain about this situation...guess what? Splitters and barrels didn't matter. When I have a signal issue, it must be that I have too many splitters. Hmmm...
3) Network Migration to SDV and further encryption on "basic cable". I am paying for signal into my home. In the analog days, in-line filters were used to control content access. Any TV could receive ALL the channels I pay for. Not anymore. SDV effectively forces you to use Cogeco hardware that requires two-way communication with the head-end to confirm channel availability. So now, NOT all my TV's get the content I am paying for AND forced me to abandon my PC-based PVR for their mediocre DCT6416III unit. The CRTC had an opportunity to follow the lead of the US digital transition that prevents cable operators from using SDV AND forces them to use cable-card technology that permits third party hardware. I feel fine paying for delivery of content. I object to paying for content and being forced to use equipment I don't like and prevents me from designing and building my own solution.
I need a drink...I'm in a lather again. Thanks for listening.