Internet speed issues as well
I have always been really happy with Cogeco, I have phone and internet through them. I was on the Ultimate 30 package, and at the time my speed was always in the 31-32 Mbps range, with very rare occasions when it would drop to about 28 Mbps. Never had a complaint with the speed.
Recently my wife has been working from home, and decided to get Netflix to watch while working, we tried it for a few weeks and figured that based on how much she was watching (she hit 30 Gb in one day), it would be best to switch to the Ultimate 50 package so we didn't go over our cap. Literally the day they switched it (around mid March) to the higher package, the internet speeds went into the toilet.
It started with speed tests in the low 20 Mbps range, then got worse, dropping to as low as 3 Mbps. I have had some times when the speed was proper, getting as high as 53.28 Mbps once. I thought it might be a congestion issue but sometimes I would get high speeds in the evening as well. Most of the time my speed is under 15 Mbps.
I called Cogeco to report this, and they sent out a tech who checked the lines and found no problems at all. I have spent several nights on the phone with them troubleshooting, first they told me that my modem was still set up for the Ultimate 30 package, but I had been getting a few results in the 50 Mbps range so that didn't make sense. They told me they would have to send it up to their IT department to look into further and I would get a call back in 2 days. 4 days later I had to call them back because they still hadn't called, and was told that they would provision my modem correctly and that would solve the problem. I was told to wait 30 minutes and do another speed test. I waited an hour to be sure and was met with a result of 3 Mbps, not what I would call fixed. When I spoke to them again, I was told it had to be on my end, I did a speed test connected directly to the modem to rule out my network and only got about 8 Mbps.
I'm getting pretty frustrated with Cogeco at this point because they just keep saying it is on my end, but considering my speeds really degraded starting on the day I switched, I am inclined to believe it is entirely on their end. When I was getting speeds of 50 Mbps, I did some tests from my wifes computer, which is connected via a router and then through 2 switches, and was still getting 50 Mbps, so I am pretty sure we can rule out my network.
As much as I have enjoyed Cogeco in the past, it is really time to consider switching over to TekSavvy and dropping the home phone altogether.