I also was considering changing from Turbo 14 to Turbo 20 for the extra $1 per month, until they told me about this $50 fee and that a tech would have to come to install a new modem. I pointed out to the CSR on the phone that this fee is not shown on their web site. Even if you go to their store to change the modem yourself, they still charge the "upgrade" fee. I'm still thinking about it.
Last edited by Dadden; 2012-01-07 at 03:21 PM.
Reason: Correct typo.