Again I say Cogeco they are responsible, period, as far as I am concerned most companies expect the customers to try different things, why is this you ask.
I am a retired network engineer so I know a few things, for example I have removed all the splitters and direct connected the main cable to the multiple PVR's I have been graced with over time with to no avail.
Normally the tech will cut the end off and redo the connector to no avail. I have even cut the connector off myself and replaced it with the best a Thomas and Betts weatherproof connector, I have the professional tools for this to no avail.
I have quite an extensive list of troubleshooting strategies that most customers would not do so I think I have done my part.
Oh by the way, I was supposed to have a service call visit yesterday between the hours of 11am and 2 pm and no one showed. I wasted my time taking time off.
Then when I inquired I was told by e-mail that they checked the techs logs and said he tried to call and there was no answer, no car in driveway and that he tagged the doors.
Well I was home and he may have called as I may have been outside, but he left no message on the answering machine, and no tags on any of the doors, so untruths come to mind.
I e-mailed Cogeco back and asked for a manager to call me, they said I had to call in through their voice mail jail again and make another appt.
A customer they do not value so another e-mail was sent and we shall see if they value me as a customer.
If not - goodbye cable TV