I just came on here to post about this same issue. Glad I'm not alone.
Past few days I'd be watching a recording and all of a sudden the recording will turn off and go to live tv and "EAS" will flash once on the box. Weirdly enough it happened at 11:35pm two nights in a row. And yesterday it also started to split my recordings up. Some 1 minute in, and others half-way.
Then tonight I was in the kitchen making a snack and I heard the tv channel cutting out and sputtering. I walked in the living room and noticed an orange light. "Yay, firmware update" I thought. I unplugged the power for 10 seconds and plugged it back in. Big mistake. For 5 minutes it was stuck at "BOOT" and the box emitted a buzzing sound that went vrrrrrrr-eet. vrrrrrr-eet. on and on. After the longest 5 minutes of my life it finally booted up, and the dual tuner was gone, DVR was gone/disabled, and the orange light re-appeared a minute later. I decided to reboot again and the same thing happened. 5 minutes of vrrrrr-eet, eventual boot up, and missing features.
I've gotten fed up and left it alone. I dunno what to do.
Edit: Decided to do a re-activation on the box through Cogeco's website. No help. Same ol' vrrrrrr-eet action going on right now. I give up. Better be resolved by tonight. I have multiple recordings to be done on any given day.
This, after 4+ months dealing with a super-boosted signal that was clogging up my STB causing it to constantly freeze. Finally had a useful
tech come out and discover an issue in the line affecting the whole street. Guess there aren't many Cogeco users on my street because no one else called about it.
Can't catch a break with Cogeco.