Got home from work yesterday to find that an Eastlink installation tech came to hookup my neighbour, however he cut into my line and installed a splitter, then ran the cable line across the lawn to my neighours house. I am paying for a 300mbps line and my speeds have dropped to around 200mbps and occasionally 100-150mbps and have lost signal to many of my HD channels on my Maestro boxes.
Was in contact with Eastlink support, they didn't seem to concerned to be honest and just booked a tech (better not be the same one!!) to come and check out the issue(s).
Attached are some pics of the "quality" work this tech did.
Either your neighbour is a new Eastlink customer, or their existing cable line died.
This is a temporary cable to the neighbour's house, which will be replaced by a permanent cable.
It should have come in from the streetbox, not your house.
It's almost certain the neighbor's main line is damaged or defective. Routing the cable across the lawn is very shoddy work and should only have been done if there was no way to run a cable back to the drop box. Burying new drop cables can take weeks or months.