Damn I was close
Sorry but my heart does not bleed for BEV (obviously because I left....).
In BEV's case the min sub went up 400% + in 7 years. Customer support was greatly decreased in time available and attitude (again why I left....and yes personal opinion)
Even though they are practically a crown corporation they outsourced the IT to India instead of investing in the Maritimes that already have the infrasturcture but greatly lack employment. Cheaper I know, but at the same time why should we not be getting the savings?