My box was working fine up until last week. Not sure if they did a update but now i cannot get out of the classic theme. I have tried resetting the box and also tried factory default settings.
I can change all the other options in the same menu but it will not even give me a option to change from classic to modern theme. I tried doing it from my phone.. same issue. On my phone i can select modern theme but it never takes it.
any ideas on what else i can do before i bite the bullet and sit on hold with Rogers while they tell me it must be the box and that you need to take it for service again ?
All 3 of our boxes lost the 'modern theme' ability a couple of weeks ago. It's annoying but we have been too busy to deal with Rogers phone support people, so once and I while I thread surf to see if it is a wide spread issue (yet).
It has not come and gone for us. Just gone. No reset, no clue what is going on. All 3 same day.
Maybe that should be, "Rogers will be sub-standardized." This is the worst HD guide I have ever seen. Five channels and 2 hours of programming is pitiful and counter-productive for HD. It looks like Bell or Shaw's SD guide from 10 years ago.
Something else I have just noticed is my unsubscribed channels no longer have a black background in the IPG. I've noticed now they have the same grey patterned background as the subscribed channels. I don't like this and I hope it's just a glitch.
Agreed, there is a noticeable difference in the typeface and background. Grey type, black background for unsubscribed vs. white type and grey background for subscribed.
If they still look the same, perhaps the firmware is not loaded properly and a reboot will fix it. As mentioned in the post above, if they look the same after a reboot, the brightness (black level) and contrast (white level) settings on the TV are perhaps not set properly. I suspect black crush (too low a brightness setting). Here's the FAQ on TV optimization:
Edit - the "black" in the guide is not a true black, more like a very dark grey. It's not as black as the black in CP24's black box for example. I often use the CP24 black box to check for black levels. I adjust the black level up so that the black box is a bit grey, then bring the black level down until the box is black and doesn't get any blacker with the next click of the black level control.