Well I have finally pulled the trigger and cancelled my Videotron internet. I will be switching to Teksavvy soon.
When I announced I wished to cancel they transferred me to "retentions". I should mention I only have internet and phone with Videotron.
The guy asked me my reasons for cancelling. I was not in the mood to rehash all my past billing and service issues. They are on file if they care to read them. So I just said price was the reason. Which is also true.
I told him I could get 8/1 and 75GB for $30/month while Videotron is 10/1 and 50GB for $46/month as long as I keep two services. If I drop the phone it goes up to $56/month.
Doing the math it was easy to see that I would recoup my set-up fee and modem purchase in less than a year. After that I would be saving almost $200/year or over $300/year if I broke my bundle up.
Videotron then offered to give me 20GB/month free and take $5/month off my bill. It was tempting but thinking of the long term and the $4.50/GB overage they charge, I said no thanks.
Then the scare tactics were offered up by Videotron.
1. Teksavvy published speeds will not be obtained.
2. Videotron sells Teksavvy their internet and they can change it if they want.
3. Teksavvy is a small company.
4. Teksavvy only gets the Videotron bandwidth left-overs (I am paraphrasing).
5. Teksavvy will slow down at busy times.
Fortunately I had done my research and did not fall for these myths. We ended the conversation politely. But happy to be almost Videotron fee.
For the phone I have voip.ms as a trial (which is going well) and I think I will be calling Videotron in a month or two and give them the bad news.