Videotron, not that great..
well, in my opinion , Videotron DOESN"t have such great hardware and prices. The 4250hd receiver is very bad, we can't get the subscribed channels only on the guide, it's slow as hell and doesn't worth the money they ask for. My older Pace receiver is a lot faster. Compared to the bell hd receiver, it's junk. Their HD TV channel package is very lame and expensive compared to Bell. They even charge an extra 4$ for DiscoveryHD ... yeah right..
Their prices for the Voip phone is too expensive, they have a good start up price but then you have to pay for every extra that are free with other providers like primus. So if you want the extra it end up being the same as a land phone. Prices for internet is way too expensive also. They don't have a in between package , it's either 2 gigs/months and super slow or 30 gigs for 51$ .. +
as to the support dept, just try to phone after 6pm and tell me what nationality the person will be and if you like the accent.. the day time staff is rather good but the evening staff is not. I usually know a lot more than they do.
In 9 years with them, they've sent a technician 8 times to my house, when in fact most of the time, the problem was outside and not inside of my home,
I totally dislkike bell also, so for now, not much choices but to stay with the less of 2 evils.