After all the frustration of waiting for a firmware upgrade that would completely fix the audio-sync problems of the 6141 and a firmware that would turn the 6141 in to a PVR I called Bell for the millionth time to demand either a free upgrade to a 9242 (to solve the PVR issue) or some sort of credit to my account.
On my first call believe it or not the technical rep told me that with the current v164 firmware version DOES support the PVR function by adding a hard drive. I said are you 100% sure and they said YES! (Note: I made sure to get the rep to note on my account that they told me that it IS PVR compatible in case I had to call back). Well...after a few days went by instead of going to buy a hard drive and try it I checked the 6141 main menu and there is no function to use a PVR , so I knew the technical rep gave me false info.
I called back yesterday and demanded to speak to a supervisor who can make decisions. Once I got a supervisor on the phone I explained my past history issues with the 6141. The supervisor amazingly didn't know the 6141 would eventually become a PVR so I gave them this link to prove it... http://www.marketnews.ca/news_detail.asp?nid=3379
. After proving my point and telling the supervisor how I was basically lied to on the phone by the last rep I asked to have a free upgrade to the 9242. She flat out refused. I then said you better do something as this is terrible customer and service. I also said that if I hadn't spent so much money on Bell hardware and signed a 2-year contract I would have dropped them a long time ago. She put me oh hold for a long time came back and said she would give me 50% off my next 6-months bills which basically equals for me about $201. This is basically the same $$$ difference between the cost of the 6141 and a 9242, so I agreed and that was that.
In the end I finally got some payback for the troubles, but I tell you Bell has the worst customer service department on the face of the earth. Most reps are uninformed of their own products issues and are also unwilling to do anything for you unless you complain to the tenth degree.
(Note: I was told by the supervisor that they are aware that the PVR function was supposed to be available by now, but she GAURANTEED after speaking to the technical department that the PVR function WILL be available in January 2009. I wouldn't hold my breath on that one.)