Join Date: Nov 2006
Location: Rouyn-Noranda, QC
Similar story as Mikha27
Called Bell and asked for swapping my 9200 for a 9242.
The CSR told me that since I owned my 9200, the only the option was to go to location with a 9242 and it would cost me 150$ for the installation (I had no right to install it myself !)
I insisted saying maybe she didn't have the last informations and that it was a very new program. She told me she was aware of all promotions or programs, but asked me to hold for 2 minutes just for a check.
She came back and was sorry, but there was no swap program... I insisted again, adding that some people just had success in this swap program. I said that maybe the information was more up to date in the anglophones department (I'm francophone and the CSR too) and she put me on hold again.
Finally, she came back and was very sorry (very very sorry) for that, but I was right and she is sending me a 9242 I will receive in 3 to 5 days.
As Corey Hart said : Never Surrender !