hi all members my 3100 receivers are slow to change channel sometimes and will not go to next channel have to power off have reset by pulling card and pulling plug any suggestions
Having similiar problems on occasion when unit just shuts down and is non-responsive.......then we go throught whole process of finding the sat signal and downloading the program guide.
After returning from a 2 month holiday (no power) we had only information channels and a call to Technical Support revealed that we had missed one or more software updates. The problem was corrected within 30 minutes and service restored (Software update E655).
Within 24 hours, the receiver completely stopped working (no signal on either satellite) and a lengthy call to technical support was futile. Wanting to avoid a very expensive service call, we tried another receiver and it worked ok. Technical support said the original receiver had a fault and needed to be replaced ($62).
Suffice to say, we suspect the problem may have been with the quality of the previous software update and not a hardware fault on the receiver.
Any comments or suggestions would be appreciated (the new rx works ok).
If a receiver is not connected to the Hydro and the Sat signal for 2 months it will have lost its programming and will only get the free barker channels, that is normal. Missing a software update will not stop a receiver from working, only yesterday I dealt with a 3100 that was on E642, I think it was, several versions older than the current version of software. This receiver is never powered down, so can never update.
If another receiver works in the same location, then it would appear that the defective one has died. This in not uncommon after a lengthy period of storage, especially if there was a chance of it getting damp at all.
I would not be replacing the 3100 for $62 I would be looking for the 6131 on sale for $100, then at least with the addition of an external hard Drive you would have a PVR.
I am not sure if this is discussed elsewhere, but here is my problem.
I have a Model 3100 Receiver, Memorex MV6000 dual deck VCR, and a RCA TV.
Now for some reason when I am recording TV shows, I have to turn the volume up extremely high so that it will record properly, even when the TV is turned off.
I don't believe it is the VCR, because I can play any other tapes that are recorded from other VCR's or even VHS movies and the volume is fine.
Currently my remote is setup so that it controls my TV and Satellite, but it won't work with my VCR. Anyway, I am not sure why I have to turn the volume all the way up to record.
One thing I did notice though is that if I have the volume way up and I go to the menu on the satellite there is a lot of background noise. I am thinking that somehow the volume within the receiver is too low.
Has anyone had this problem before or know how to fix it? I thought maybe if I could somehow control the volume on my receiver maybe I could adjust it, but my remote won't let me as it is set to control the TV volume and I don't know how to reset it.
I just plugged in my 3100 reciever and got a message that says
Attention
_________
Please standby for the satellite signal. Thank you for you patience.
_________
Satellite: Default
Transponder: (the number keeps changing)
Progress: 0 of 5
Well you need to do some investigating first then.
Is there a Dish.?
Follow the cables from the Dish (if you have one, if you don't then this might just be your problem) to your outlet, see if there is a section missing etc.
Anything you find on this line needs to be looked at and find out what it is before we can help much more.
The number of LNBF's on the Dish will also help to advise you further.
Oh trust me, I have been to irrate customers who have no signal and the Dish was removed a week ealier when they had the roof re-shingled..... They explained that they thought the Dish was just for the activation process.....lol
So we are having a problem with one of our 3100 receivers. In total we have 2 3100 receivers and one 5900. Two of the receivers are working fine, but the one 3100 receiver in the basement always loses signal. Not sure If I need to adjust the satelite or what. The signal for the Bell TV 91 is usually high, but the Bell TV 82 says wrong sat or not locked on the different transponders. Can anyone help me get started fixing this problem. Thanks
First try moving the 3100 that loses signal to the location of either the 3100 or 5900, and move that rcvr to other location.
If the problem follows the rcvr it would be the rcvr. The LNB connection in maybe the problem, some times the solder comes loose inside or the printed circuit board at that location separates, and it is a quick fix, if you can do it yourself. (I have seen this on many 3100's).
If the problem is now at another rcvr, it is at the location, and I would check for power bars or switches that shut the unit down.
I've searched quite a bit for this unique problem. I added my GF's 3100 to my account via the Bell site and she had it removed from her Bell account even though it's been inactive for 2 years and she was no longer a customer.
I was trying to get it to work and could only get the barker channels. Called Bell and they "hit" it again without success. After 2 more calls it was determined that the smart card was not the updated version so a new one was sent out.
I put the new card in, called Bell to authorize, and now I have no synch with the sat. In checking the signal strength it starts at EV82 then goes to "Default" and checks even then odd transponders. Thinking it may be something odd with my SW44, I took it over to another house that has the basic single dish, non-HD setup - same result.
Called Bell and they had me go through the usual stuff without success. Of course they are willing to sell me a used receiver. The "Default" satellite is new to me.
I'd run a check switch test and than check the signal strength on satellite 91. With a 3100. you will only get a few transponders that work on satellite 82, if that has anything to do with your problem or your diagnosis.
1)Make sure the receiver has the current software, E654, without that, the new smart-card will not recognize the signal as correct.
2)What is the signal strength on that receiver, if strong but red the above is your problem.
3)If it is red and zero, there is a connection problem, assuming other receivers on your system are working fine. So I would try it at the location of another receiver and see if it works.
4)The 3100 has been known to have the coax connection separate from the circuit board, a quick and easy fix if you can solder. Try putting some upward pressure on the connection at the back of the receiver (this pushes the connection downwards inside the receiver), if it starts receiving a signal that may be the problem.
I've done the check switch with the dish connected and disconnected as suggested by other searches - no success.
The software is at E654.
There is zero signal. As mentioned, it starts sat 82 then immediately flips to "default" and cycles through odd then even transponders.
I did try it at a "known good" site - no success.
I could check the coax connector but, as mentioned, I got a perfect signal just prior to the new card being installed.
It's the "default" message that is new to me.
I may call Bell again and make sure they've mated the new card to the receiver correctly. After all, it took 3 calls for them to figure out the card was old to begin with.
It sounds like a 3100 I worked on back when the nagra 2 cards came out and it did the same thing. I believe the "default" is actually that it can't find the satellite. What I did was used the power inserter on a single lnb to power the lnb. When you connect the receiver to it it gets the signal (only one polarity for 18V) but allows the receiver to get the signal, as the DC voltage can't pass through the air, but the RF from the lnb can. If this results in the receiver getting a signal, then there is a break in the coax connector to the circuit board.
Before you try the above, with the TV on Receiver on, reach around the back of the receiver and just put a slight pressure upwards on the coax, if you get the signal again the circuit board may be broken at that point.
I have also seen Pinza (forum member and installer) suggest running a check switch with no cable /lnb attached then run it again connected to correct things.
I had an instance about 3 weeks ago, with 5 out of 24 receivers suddenly showing DEFAULT and not Nimiq 91, I replaced the LNBF, everything was fine after that, signal strengths also jumped about 20%.
Now, it was faster for me to do the swap, as I had access to spares, the issue might well have been a loose or bad connection at the LNBF.
Sounds like one of those odd ones where the 3100, will not work with the Nag 3 card, for whatever reason, it happened on a few many moons ago when the new cards came out, only fix was a new receiver.
I have a 3100 and after turning tv on and open the guide it takes about 5 minutes to download the guide. Then the guide comes up ok until the next time tv is turned on. Is this normal for a 3100 receiver? or is there something i can do?
Thanks
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