Reformatting / Reconnecting EHD to 9241
Does anyone know how to reformat EHD's on the PVR ? I have spent dozens of hours, hundreds of dollars on EHD's, many hours with many bell tech support and none of them can solve my problem. I was initially running (3) Lacie 750 GB EHD's through my 1st Expressvu 9241. The EHD's worked great for a while, until the PVR went faulty and had to be replaced. So much for "record forever". I setup my replacement 9241. When I connected up the EHD, bell assured me that it would prompt to reformat the EHD and that I would lose all the hundreds of dollars worth of data on the EHD. When connected, it does not prompt to reformat. It allows me to see the content on the EHD, and when I play it back, it plays for about 3 minutes, then the EHD disconnects. Bell tech claims this "disconnect" process is because the recorded content is encrypted to the serial # of my 1st 9241. Bell have since replaced my 2nd 9241 with a 3rd 9241, with all the same non results. Bell tech tell me that the the reformatting is a glitch and they don't know if anyone is working on it, do not have a target date for a potential fix and do and not know how they will identify to the users when a fix is in place. So, I'm sitting here with 300 hrs of HD content that I cannot access, and I cannot write any new content to these EHD's. I am running Firmware ver 187. I have also considered that the (3) 750 GB EHD may be the problem so I went out and got a brand new Lacie 2TB EHD (bell tech approved that firmware ver 187 supports this) and connected it up. It did prompt to format, which it appeared to do successfully. I archived a program to this ehd and tried to play it back. Same result as my other (3) ehd's. It plays back for about 3 minutes, then disconnects the EHD. All of the ehd will reconnect to the PVR when I shut them down and restart them, but playback always results in a disconnect and the cycle continues. I have tried (4) different USB cable sets so I don't believe that is the issue. Is anybody out there experiencing this same issue and does anyone know of a potential solution because clearly bell tech support don't ? Help !