Coming up on 6 weeks for me with no replacement receiver yet. The last 2 CSR have been unable to tell me if my order has even been processed. I have now been told from first call onward, 5-10 business days, 10-15 business days, 10-20 business days and finally that hopefully I should get it before the end of March.
How on earth can Bell not have enough stock to fulfill their commitment to replace the 6000's? They were the ones that sent the letters and had the automated phone calls placed that said they will stop working at the end of March. All in all this is poor example of the way to get things done.
The sad part is, other than complain about the way simsubs are carried out I have never complained about Bell, the service they provde or the amount of my bills. I am now extremely disappointed in the lack of information provided by the CSR and whole swap process in general.