Xbox 360 Defective and Replacement Process... - Page 9 - Canadian TV, Computing and Home Theatre Forums
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post #121 of 544 (permalink) Old 2007-02-28, 10:24 PM
 
Join Date: Sep 2004
Location: Middleton Nova Scotia
Posts: 196
360 repair refund?

I was just wondering if anyone here that had a 360 sent back for "repair" got their refund that Microsoft told us we were supposed to get a while back.Still waiting for mine.

Ed
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post #122 of 544 (permalink) Old 2007-03-01, 11:09 AM
 
Join Date: Nov 2005
Posts: 10
I've phoned several times, each time being told the refunds would be mailed out automatically in 10 weeks time. I've concluded that they really don't have a clue....
acastruc is offline  
post #123 of 544 (permalink) Old 2007-03-07, 01:35 PM
 
Join Date: Nov 2005
Posts: 10
Got my cheque in the mail a few days ago, so it looks like yes they are being mailed out....
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post #124 of 544 (permalink) Old 2007-03-08, 05:20 PM
 
Join Date: Sep 2006
Posts: 60
I got mine in mid January.....
Ishmael is offline  
post #125 of 544 (permalink) Old 2007-03-25, 07:05 PM
 
Join Date: Oct 2004
Posts: 419
How come I called because I get a disk error all the time and they want me to get it fixed under warranty but I have to pay the shipping and supply my own box?
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post #126 of 544 (permalink) Old 2007-03-30, 11:28 AM
 
Join Date: Sep 2004
Location: Middleton Nova Scotia
Posts: 196
Finally got my refund in the mail yesterday.Talk about waiting till the last minute.They said they would be out by the end of March well they were right.

Ed
Ed*Wheaton is offline  
post #127 of 544 (permalink) Old 2007-04-18, 11:45 AM
 
Join Date: Apr 2006
Posts: 532
My friend's 360 just died. It was one of the launch units. As the 1 year warranty is over, they are quoting him $168 to fix / replace it (comes with a new 1 year warranty). He's been waiting for the return box, but it hasnt showed up in almost 2 weeks.
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post #128 of 544 (permalink) Old 2007-04-18, 11:34 PM
 
Join Date: Dec 2004
Location: Kanata, HDhomeRun Duel, EyeTV 3.0, macMini (2011)
Posts: 359
My box died tonight. It's a launch box. I got it at the Zero Hour event down outside LA and brought it back to Ottawa with me.

It died after installing the auto-update for Guitar Hero 2. I'll let you draw your own conclusions, I'm going to give all parties involved the benefit of the doubt and say it was pure coincidence even though the double-digit list of users complaining about the same issue on the xbox and RedOctane forums would make you think otherwise.

I'm an Xbox Ambassador, Xbox Community Developer and now a disappointed gamer.

$168 to get it fixed. I'll miss it while it's gone.
bucketo is offline  
post #129 of 544 (permalink) Old 2007-04-23, 07:12 PM
 
Join Date: Mar 2004
Location: Ottawa, Ontario
Posts: 88
My 360 died at the beginning of April. The box arrived within 2 days. The Ontario warehouse received it on April 9th, and I have heard nothing since. I just called the Xbox Support and they told me to call back in 2-3 days for an update.... at least I am in the middle of moving to a new house and shouldn't really be playing anyways :-)

Panasonic TCP54G25,Samsung PN51D450,Rogers 8300HD,4250HD,XBOX 360,Onkyo TX-SR308,Panasonic BD75,Sony BDP-S350
callummcgraw is offline  
post #130 of 544 (permalink) Old 2007-04-24, 10:03 AM
 
Join Date: Dec 2004
Location: Kanata, HDhomeRun Duel, EyeTV 3.0, macMini (2011)
Posts: 359
Crap, if I have the same luck as you're having I won't have my box back in time for the Halo3 beta. Brutal.
bucketo is offline  
post #131 of 544 (permalink) Old 2007-04-25, 11:41 AM
 
Join Date: Apr 2007
Posts: 11
Same here, my box has been received in Ontario 2 weeks ago.. Microsoft Customer Service told me to call back in a few days to know what's happening with it.

I hope I'll get it back before the end of summer
Kane0405 is offline  
post #132 of 544 (permalink) Old 2007-04-25, 11:43 AM
 
Join Date: Apr 2007
Posts: 11
Bucketo;
Out of Warranty? 168$, what must to fix on your unit? Any parts have to be replace?
Kane0405 is offline  
post #133 of 544 (permalink) Old 2007-04-25, 03:15 PM
 
Join Date: Dec 2004
Location: Kanata, HDhomeRun Duel, EyeTV 3.0, macMini (2011)
Posts: 359
Kane,

Yeah, it's out of warranty. I actually bought it down at teh 360 Launch event outside LA (Zero Hour). MS charged me $168. that did include shipping both ways but it still sucks.

There is some relatively good news to report though. My box arrived at the service depot this morning and 3 hrs later I received an email with a tracking number saying my box (or a box, not sure if it will be mine) has been shipped out. I should have it tomorrow or friday. That's not too bad since I shipped it out yesterday.
bucketo is offline  
post #134 of 544 (permalink) Old 2007-04-25, 04:42 PM
 
Join Date: Apr 2007
Posts: 11
You are lucky

From what I heard when I asked for the RMA #, I will have to wait about 1 month before getting my console back!!!

I'm gonna give them a call again tonight.. I'll see if I can add a little pressure and get my console back asap
Kane0405 is offline  
post #135 of 544 (permalink) Old 2007-04-26, 01:23 PM
 
Join Date: Dec 2004
Location: Kanata, HDhomeRun Duel, EyeTV 3.0, macMini (2011)
Posts: 359
My 360 arrived at lunch today. It's a replacement system and so far so good. The only issue I have now is that I need to be logged into my gamertag to play the arcade games I bought. Not a huge issue but I'm going to give them a call. Arcade games marry to your gamertag and system so that you can play them w/o having to login to an account (and other accounts on the box can play them).
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