Xbox 360 Defective and Replacement Process... - Page 21 - Canadian TV, Computing and Home Theatre Forums
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post #301 of 544 (permalink) Old 2007-10-15, 12:52 PM
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Quote:
Originally Posted by douggyd View Post
Definitely not looking forward to being without my XBOX for 3 weeks
Good luck with that. It was 5 weeks for me. I don't know why they can't just send the replacement in the coffin.
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post #302 of 544 (permalink) Old 2007-10-15, 01:04 PM
 
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It was two LONG months for me.... at one point I actually had to make calls to track it down..

I agree, they should send you the new one with the coffin..
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post #303 of 544 (permalink) Old 2007-10-15, 01:13 PM
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Quote:
Originally Posted by faston View Post
Good luck with that. It was 5 weeks for me. I don't know why they can't just send the replacement in the coffin.
Perhaps because they need to verify that it is still under warranty (ie. not been modified and warranty sticker intact).

It would be so much nicer if they did stuff like say Western Digital does with RMAs whereby they require a credit card number for RMA processing, but send you a brand new drive (or in this case would be a new or refurb 360) in a box and you simply mail them back the original 360 in 1 month time or they charge your credit card for the full amount of a new one.

These end to end timespans I am hearing from you folks and others are just miserable. This process really sucks. It's too bad it's just not being dealt with well yet.

Cal
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post #304 of 544 (permalink) Old 2007-10-16, 05:50 AM
 
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My most recent RRoD was only out for a little over 2 weeks (died 09-22). Got me a nice, noisy 12-23-2005 refurb. Sweet.
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post #305 of 544 (permalink) Old 2007-10-16, 08:53 AM
 
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oh mna, this doesn't sound like its going to be pleasant... Anyways, my 360 kept locking up on me all last night, so I don't think I'm going to have the option of keeping it. I'll just cross my fingers and hope I get a new or refurb console that works and that I get it in a decent amount of time. I'll keep you posted.

DOUGGYD - 48" JVC - CRT-RPTV AV-48P575, Pioneer Receiver - VSX-1015TX-S,Athena Speakers, JBL PB10 Sub, XBOX 360, BEV 6120
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post #306 of 544 (permalink) Old 2007-10-16, 11:56 AM
 
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well, i finally got my coffin...original call made Sept 9th, box arrived Oct 15th. hopefully the turn around on the new system will be faster. thank god for my new elite. i couldn't imagine trying to play ranked halo 3 online a couple of weeks late to the party. hope you have better luck douggyd
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post #307 of 544 (permalink) Old 2007-10-23, 01:58 PM
 
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Just a quick update, I phoned XBOX support Oct 13th, received the box Oct. 18th and shipped it Oct. 20th. They received it at the repair center today (Oct. 23rd). I'll let you know when I get it back, but so far so good...

DOUGGYD - 48" JVC - CRT-RPTV AV-48P575, Pioneer Receiver - VSX-1015TX-S,Athena Speakers, JBL PB10 Sub, XBOX 360, BEV 6120
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post #308 of 544 (permalink) Old 2007-10-25, 09:01 AM
 
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Dead again

Hi all,
This is my 2nd time posting on this section.My replacement m360 died Monday morn.The red ring of death!Lasted just over a year.So on the phone with MS and now awaiting yet again for the ellusive box to arrive.Hoping to have a relpacement 360 by Christmas,but it's anybody's guess,I know I had a hell of a time with the last one.I had quite a heated discussion with them on the phone as I remember.Is the return postage paid now,or are you still responsible for it?

Ed
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post #309 of 544 (permalink) Old 2007-10-25, 12:01 PM
 
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The entire process is free now. My most recent console was replaced in around 2 weeks (died in the last week of Sept.), so you should be OK.
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post #310 of 544 (permalink) Old 2007-10-25, 12:03 PM
 
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I never had to pay postage for the two boxes I sent back. They included the Purolator pre-paid stickers to put on the box to send back.
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post #311 of 544 (permalink) Old 2007-10-25, 12:17 PM
 
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360 box

Thanks guys,good to know.Since my last post a couple housr back I have received the "box" by Purlator,I was very suprised.I just boxed it up put the lable on,and will be taking it to the depot in a bit.If all goes mwell like myou said it should be alot faster turn around than last time.I'll be keeping a close eye on the tracking # every day.

Thanks again
Ed
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post #312 of 544 (permalink) Old 2007-10-25, 10:48 PM
 
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Lol, I was playing NHL2k8 online and my wife passed by and said it sounds like the xbox is dying ... its really loud (even louder then my 1st one) and is blowing out really hot air. I dont think this one is going to last very long.
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post #313 of 544 (permalink) Old 2007-10-26, 03:00 AM
 
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Think positive...the brand new, quiet (almost PS3 quiet) 360 that replaced my launch unit lasted 5 whole hours. The loud, ancient one that replaced that one is still going strong. Its just loud so you know its still working. Its a feature...
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post #314 of 544 (permalink) Old 2007-10-29, 10:34 AM
 
Join Date: Aug 2005
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haha, so true. I got my replacement XBOX on Friday, so almost 2 weeks exactly from the initial call to new XBOX, much quicker and less painful than expected. The new XBOX works, so thats a bonus, I think it is a bit louder than my original launch console, which is kind of depressing, but at least it works, so I guess I should be happy. I am a little surprised they don't extend the warranty when you get a 'certified Microsoft XBOX 360 replacement console' though. In theory, you could get a replacement, then have it die within a year, but outside of warranty and be left holding the bag. Not sure how long MS will be able to stick with that policy. They have already changed their warranty policy at tleast twice, may be time for another change...

DOUGGYD - 48" JVC - CRT-RPTV AV-48P575, Pioneer Receiver - VSX-1015TX-S,Athena Speakers, JBL PB10 Sub, XBOX 360, BEV 6120
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post #315 of 544 (permalink) Old 2007-10-29, 10:36 PM
 
Join Date: Oct 2006
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As I posted couple weeks before, my Sept 2006 xbox died with RROD.
Received box from MS, but was able to prolong life with "towel trick".
Finally it died. Sent it to repair depo by Purolator on Oct 20th, got it back on Oct 25th.
Maybe I just got lucky, but this is how long it took.
I'm from Toronto. Has been working w/out problems so far.
BTW, women at Purolator depot said they are getting at least 50 xboxes a week.

Sharp LC42D62U, SA8300HD (500 GB), Philips 5960, Yamaha RXV659, Axiom M80v2, STF-3 sub, Xbox 360.
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