Gladiator Blu-ray exchange program? - Canadian TV, Computing and Home Theatre Forums
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post #1 of 9 (permalink) Old 2010-07-27, 10:51 AM Thread Starter
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Question Gladiator Blu-ray exchange program?

I've heard that Paramount will be running some type of limited exchange program for those who find the edge-enhancement treatment of the initial release a little too objectionable i.e. now that a newly mastered release is available.

I'm wondering if anyone has any details about this, specifically, how this exchange would apply to Canada.

Last edited by Tezster; 2010-07-27 at 10:53 AM. Reason: typo
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post #2 of 9 (permalink) Old 2010-07-27, 04:18 PM
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It would be nice if they did this.

I would love to take advantage of it. Of course I'm too lazy to, and never will.

Just like the original Blu release of Pirates of The Caribbean.

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post #3 of 9 (permalink) Old 2010-07-27, 06:45 PM
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Still waiting to hear how they will deal with the exchange up here in Canada. In the USA, you email paramount and they send you out a new disc.
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post #4 of 9 (permalink) Old 2010-07-30, 01:10 PM
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I saw this a while ago on The Digital Bits. I haven't called yet but its on my to-do list.

Hope that helps.

All right... now for that awesome Gladiator news. If you've been reading any of the A/V enthusiast forums in the last 24 hours or so, you may now be aware that Universal has just released the new remastered Gladiator Blu-ray in Holland. Fans will know that the previous U.S. Blu-ray release - a DreamWorks title distributed by Paramount, with elements provided by Universal - featured a (shall we say) somewhat disappointing and recycled high-def transfer. Let me rephrase that: It was an extremely disappointing transfer. Well... the good news is that a brand new 4K transfer of the film was done several months ago with fresh elements, and the title has been re-authored to include it. It's this new transfer that's now available on Blu-ray in Europe, and early word is it's spectacular. Here's a link to a good online screenshot comparison of the new and old Blu-rays. (The first image that appears is the old Blu-ray - roll your cursor over it to see the same shot on the new Blu-ray). As expected, the difference is pretty shocking. You see? There IS a real quality difference when a studio spends a little extra money on the A/V presentation of a Blu-ray to get it right.

Anyway, word (and visual proof of) the new transfer appearing on Blu-ray in Holland has resulted in hundreds of concerned U.S. Gladiator fans e-mailing us in the last day or so, understandably hoping/pleading/begging for any information as to when they might be able to get their hands on the new disc here in the States. So here's the AWESOME news: Paramount Home Entertainment is about to initiate an exchange program for anyone who would like to swap their previous Gladiator Blu-ray for an otherwise identical disc with the new transfer. Here's their official statement:

"We are implementing a limited exchange program. This program is only for those consumers that may have preferential issues with some of the technical DVNR (digital video noise reduction) and EE (edge enhancement) choices made in the original source transfer, and so would prefer to exchange it for one that addresses those preferences in a different manner.

While the version that we originally distributed was of the highest quality, some enthusiasts may prefer to view it without the Edge Enhancement and DVNR implemented as standard process in bringing the film to hi-def. This new master resolves those issues."

[Editor's Note: You can call Paramount Home Entertainment's REVISED customer service hotline number (323-956-3010 - give them a couple days to get things together) to arrange the swap. Replacement discs will be available soon. For those in the U.S. and Canada who don't yet own the disc, a running production change has been initiated, so future copies shipped to retailers will include the new transfer. Rest assured, we'll post details as to exactly how you'll be able to identify the new discs (likely via some kind of packaging marking) when they start becoming available in stores in the coming weeks. And for those of you in other countries around the world, the new disc is being gradually rolled out in each region, so contact your local distributor for the details.

On behalf of Gladiator and Blu-ray fans everywhere, I'd like to send out a big Bits THANK YOU to everyone involved in the decision to do the new transfer, to those talented mastering wizards involved in the actual work (for a job well done!), and to the folks at Paramount for implementing their exchange program. THAT'S how you do right by your customers, and it's very much appreciated.]

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post #5 of 9 (permalink) Old 2010-07-31, 05:25 PM Thread Starter
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I sent them an e-mail earlier in the week - hopefully I'll receive a reply at some point.
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post #6 of 9 (permalink) Old 2010-08-02, 11:35 AM Thread Starter
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I ended up calling the Paramount toll-free # (888) 889-9456

The CSR I spoke to was very courteous and obviously working off a script 'yes, we are offering a limited exchange program for those individuals who prefer not to have the edge enhancement/digital noise reduction of the initial release' or words to that effect.

I was asked to confirm the version of the disc I have by telling him whether colour of the UPC code of my copy was white or yellow, as well as read out the alpha-numeric code on the inner ring of the data side of the disc that starts with "NA".

Once that was done, he gave me the US mailing address to send back disc one of my copy of the movie. I specifically asked if it would be an issue that I live in Canada - he said it shouldn't be a problem.

I'll be mailing out the disc tomorrow.

Last edited by Tezster; 2010-08-02 at 11:42 AM. Reason: typo
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post #7 of 9 (permalink) Old 2010-08-02, 01:31 PM
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Can you please give me the address???
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post #8 of 9 (permalink) Old 2010-08-02, 06:46 PM Thread Starter
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This is the mailing address I was given:

PHE MKT c/o Deluxe Media Management
PO BOX 801464
Valencia, CA
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post #9 of 9 (permalink) Old 2010-08-27, 06:08 PM Thread Starter
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Update: I received my replacement Gladiator disc in the mail today.
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