Join Date: Sep 2002
Location: Now in Scarberia!
So, yet another issue with activating and deactivating boxes. I originally posted the first part of this in the rant thread, but I think the update warrants a post here.
My mom's in the middle of a move (aka. "transfer") and had an old rental 3250HD. I told the CSR that it was old and the DVI output was unsupported so I was going to exchange it for a 4642HD for the new place she's moving into. He said go ahead.
I went to the store to do that. They took the box, deactivated it from the account, and then refused to give me another box in its place. They said boxes could not be activated on accounts in the process of being transferred. Not believing him, I called their phone line, and got the same answer. So, for the install date, I had no box at all for her. I asked if I could just activate one of my purchased boxes (after deactivating it from my account) and they both said no, and I'd have to wait until the transfer process was finished, because the system wouldn't allow them to activate the box on the account.
Despite their claims, I decided to call yet again today to try, so that she'd have that purchased box ready for the install guy. No problem this time. I deactivated the box on my account, and then activated it on her account. So, why were the other two CSRs claiming this was impossible?
We'll see what happens tomorrow with the install with this box.