Join Date: Mar 2006
Location: Regional Municipality of Durham
What is likelyhood of a Rogers STB becoming defective and still receive channels
My parents have been struggling with Rogers cable reception problems for almost a year now, close to 10 months of on and off reception issues.
The problem happened when MANY channels come in as black screen, majority of them worked. My parents did what they were suppose to, call and have a tech come out and check the line and boxes. The tech determined there was indeed a problem WITH THE LINE but another crew had to fix it. My parents had to put up with the problem for a little while longer until the crew fixed the outside problem, When my parents checked, more channels had come in but there was still a lot of chanenls they watch were coming in black screen. My mom was curious to know why cnn on her bedroom tv came in and cnn on her downstairs tv did not, and I had quickly pointed out that the upstairs was CNN STANDARD DEFINITION and the mail tv room was the HD feed so they were likely different frequencies, and the problem was affecting the frequency the HD box which is the one they watch often.
Called again and Another tech came in, twiddled some wires, put new connectors, changed drop amp, and most channels worked but funny how when he left they went back to black. finally another tech comes in, puts attenuator on the stb, and the channels come back and start working for a few more weeks, then suddenly more channels stoppd working and went black. My parents frustrated called another tech, he came back and after 3 hours of fiddling, he said it is their hd stb which is broken. Can this be possible the hdstb is not working properly? he even tried his own stb and it worked and when he swapped back theirs, the channels were not working. does this have to do with the tuner starting to go? can this be fixed? the guy recommended buying a new stb which is costly, or renting one which they are not doing so it will be an added cost for them, theyre retired on a fixed income.
Bell Satellite TV, 9400 HD PVR, 65 Inch LED TV, Smart Blue Ray Player, No sound system.