Join Date: Mar 2006
Location: Regional Municipality of Durham
BEWARE: The Independant Contractor tried to pull a fast one on me
Ok here is a interesting tidbit, I am making this post public to spread Awareness. Had a Technician come over to check a problem we're experiencing with one of our set top boxes. The problem is the TV Call Display is not working on the High Def Box, but works on all the standard def boxes I even did some extra work for the techs and checked the signal strengths through the press pause for ten seconds and page up screens. i even moved the high def box to an existing outlet where our SD box is working just fine with caller id.
The Technician came over, it was a NON-ROGERS EMPLOYEE, He does not believe me about that i checked the signal strength and moved the boxes arround on other outlets so he does it again anyways, and he then says he will "TRY" using his HD set top box and see if its a problem with our brand new 10 day old terminal. He goes in his laptop and adds the SAB code to our , installs this scratched to hell terminal, which is in realyl bad shape, and removes our existing SAB using his laptop and wireless card logged in to what I believe is a limited version of SGI for independant contractors or some back door equivalent?
then he asks to check the splitters in the basement, says he does not like them, there is really only 2 splitters, one is the main one which splits off internet and rhp, then there is the splitter that provides us with 4 outlets, so i dunno why he does not like it, he says we have too many? umm thats kinda suppost to be that way, check any one elses house, its normal and its optimal.
So then he says hes gonna check the box infront of the house, and he says hes all done and walking away with my shiny brand new hd set top box in his hand and i said "wait a sec" where do you think your going with that? he says we dont need it cus he replaced it already, I said its our property since we purchased it. he says its still under warranty and its just as good. I said that i have a sertain amount of time with the store to return it for my money back and want to return the same one back to them, not some used /scratched to crap one. he was hesitant, but finally did it and used his computer to remove /re-add the serial numbers
and he left in a hurry. Rule of thumb here, keep an eye on these independant contractors. They are very sneaky, im sure he wanted for a long time to swap out that box with an unsuspecting customer.
we have a month to return the set top box, which is indiated on our receipt. so he is giving me a different one which te store may not want to accept back as a return because the serial numbers do not correspond on the receipts do u understand? do u think i did the rite thing?