Rogers Bills - Gotta Love 'em
I recently bought a cellphone for my son and added it to my Rogers Cable bill to take advantage of bundling. I just received by new bill for both wireless and cable. Man, you need to be an accountant to understand this thing. It appeared that they did not take into account of the fact that I paid my previous cable bill because they charged me for last month's bill. I phoned up Rogers and in the intervening time period waiting in the queue for a CSR, I figured it out. So fine, now I'm happy, NOT.
A couple of days later I get around to paying the new bill through on-line banking. I was just about to pay it when I just happen to notice that the new bill has a different account number. How did this happen? I call Rogers. they said that when I added the wireless, they created a new account for both (but nobody told me this). The old account is only good for cable. So if I paid my new bill via the old account, I would end up with an overpayment on my cable and no payment for the wireless. Needless to say, the no payment for wireless would likely generate interest charges. I'm thinking why didn't anybody tell me this before? I could have made a costly mistake, or maybe Rogers wanted me to make the mistake to generate extra revenue.
The moral of my rant, CHECK YOUR ROGERS BILLS EXTREMELY CAREFULLY, especially if there has been any changes.
Another point. I noticed on the new bill, there is no telephone number to call for inquiries (I had to look up the number off the previous month's bill). Convenient afterthought or by design given the circumstances?
Roger's you don't miss a trick.