Caution: "Life-time" PVR subscribers
New to Digital Home. Lots of great conversations.
To Point: I have been a rogers subscriber since 2004, when I was lured from my satellite provider (SC) for Roger's "Ditch the Dish" promotion. I traded in my dish and a reciever for a free SD PVR, as long as I remained a customer. Well it's been 4yrs and 3 months later, and I'm still a loyal customer. The whole time we've only had the basic digital package and been very happy with the service. This evening I was lameting about the fact that I didn't have Space, and was going to be missing the BSG4.5 season opener. So I picked up the phone, called Rogers, and said "how much for the VIP package?". Well I was happy to hear that promotionally (12mths) I could add that service and my bill would be around $50+tax. As I'm currently paying $40 taxes in, I thought that approx $15 more was well worth the expense. And getting in before the price increases, bonus! He checked my account and informed me that my new fee would be $75+taxes.
HOLD ON. I may have "learn'd" math in the 70's, but something didn't add up. After a bunch of inquiries and a lengthy, "please hold while I check some things". He returned to inform me that as of my next bill, my original promotion will have expired.
I SAID PARDON. Apparently, "as long as I'm a cable customer" really means 4yrs and 5mths. Now he did say that if I had "the ad, or some paperwork" that proved I was on a life-time (non-expiring) promotion then I could bring that into a Rogers store and they could probably do something for me. Well, after alot of digging though my filing cabinets, I couldn't find my "ad, or some paperwork". Obviously I was and am very disappointed, but good one Rogers. I guess you knew that people would lose or throw out their proof eventually. I'm the evidence.
I share this so that anyone reading this remembers to get the deal in writing, make sure you put a post-it note on it that reads, "even if I'm 80 and senile, don't throw out my promotional paperwork."
Oh, can anyone suggest any good promotions for other cable and cell services, in about a month I'll be shopping. Thank you for your ear.
Last edited by mspitz; 2009-01-17 at 12:47 AM.