pixellation. channel freeze. - Canadian TV, Computing and Home Theatre Forums
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post #1 of 3 (permalink) Old 2017-12-01, 11:09 AM Thread Starter
Join Date: Oct 2004
Location: Vancouver BC
Posts: 405
pixellation. channel freeze.

wondering if anyone else experienced this on the evening of Thursday November 30, 2017.
At around 1830 the channel i was watching (History Channel) started to pixellate and the channel would freeze. After waiting about 5 minutes
i tried turning to another channel and found the same thing on every channel.

I tried a power cycle of the bluesky box. Unplugged it and let it restart. did not fix anything. But not sure if related to restart but the lower channels worked but
any channel over 400 was frozen.

watched a bit of Netflix and CraveTV, checked Shaw again at around 2000 and all was fine. So anyone else see this? just wondering if it was system wide or a sign
of impending death of my Bluesky box?
Blintok is offline  
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post #2 of 3 (permalink) Old 2017-12-01, 12:28 PM
Join Date: Aug 2013
Posts: 37
yeah they posted on their twitter last night (pretty quickly too, i might add)
We are currently experiencing some challenges with pixelation on multiple channels. Our teams are engaged and investigating. We thank you for your patience during this time. Please follow http://bit.ly/2nkyHoS for more details and updates.
all fixed now.

Shawhelp on twitter is a good place to check when issues arise ;-)

*i had like 3 local channels.. was like the old days ;-)
TheDude009 is offline  
post #3 of 3 (permalink) Old 2017-12-01, 12:53 PM
Join Date: Dec 2006
Location: Calgary AB
Posts: 4,061
Indeed - ShawHelp on Twitter is great for updates. They also do their best to help out in a reasonable time frame (though last night they were understandably swamped).
BGY11 is online now  

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