Thanks for trying to clear it up, mungar
, but I just don't get how it can be so complicated. The published info makes no sense, as tux
shows. The worst example is this:
HSI 7.5: $52 standalone, $42 bundled, $48.95 with SPP
HS10: $45 standalone, $45 bundled, $33.95 with SPP
HS10 has 'more for less', then 'more for more' and finally 'more for less' again. I guess I shouldn't blame the customer service folks for not understanding it either when it makes no sense at all.
I thought the math was simple but clearly normal addition and subtraction is not what Shaw is going with. The poor customer service folks must hate trying to answer questions about this. I figure this is why they all say the same thing. It sounds like a well rehearsed line that was formulated to sound just enough like they know what they are doing but you don't so you say 'OK' and then hang up, being left with a feeling like you just had a sucker pulled out of your mouth.
My real problem goes back to the first CSR who was first rude with me and then had the nerve to hang up. Unfortunately, there is no way I can find out who it was because I'm sure she would get some 'coaching' at the very least and, more to my liking, she would be fired for not presenting the corporate values.
Oh, and here's one more thing I find really offensive: when pressed on the issue of 'why is it $59 and not $55', they say 'but you will need a different modem to get BB50 so what if I offered you a free lifetime rental?' Do they honestly think I didn't read that a 'free modem rental' is included
with that service? I mean, really, if that isn't false advertising or at the very least a blatant attempt to make you think you are getting a 'deal', I don't know what is.