Join Date: Oct 2004
Location: Richmond, BC, CAN
I wanted to add yet another story that happened recently.
Currently, I pay for the cable/internet bill at home (live with parents). My mom has started to work from home, and in order for her to get some of the internet charges back (from her work), it has to be in her name.
So she called Shaw and spoke to a rep there (I was out of the house). I got a call on my cell from the rep she was talking to (he had her on hold). He wanted to know if it was okay for him to unbundle our current package. I told him yes, but wanted to know the difference in charges.
He said if they unbundle the package I had, that the TV charges wouldn't be any more from the unbundle, but only the Internet charges would be more. First he said it would only be a dollar more. I asked him if he was sure. He put me on hold, and came back, and told me it was going to be $5 more. He applogised, and said he was sure. I asked him if there was ANY more charges at all that my mom would have to pay for to have the internet converted to her name, again he said no, and that he was sure.
When I got home, my mom told me that he told her the same thing. $1 more, then later said $5 more (this was aftering getting off the phone with me). He also informed her that she would be responsible for a $19.95 fee for converting the the account into her name. Obviously she said no at the time, because every time he came back to her, he kept increasing the fee.
When I got home, she told me this, and I almost flipped, but then remember, this is a normal practice of shaw. What kinda joke is this? I will probably end up calling them tomorrow, however I don't think they will budge.